MSD117 Customer Relations

Campus Contacts

Examines the importance of organizational customer relations. Explores developing productive strategies for effective customer service. Includes analyzing customer needs, developing customer service policies, measuring customer satisfaction, listening skills, handling problems and concerns, building a team, and growing a business. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).

Credits:
3.00
Registration:
you will need the CRN to register.
Fees:
many classes have additional fees.
Materials:
classes marked with $0 or <$40 use low cost materials. Cost does not include art supplies, calculators, fees, and equipment.
CRN Campus / Bldg / Rm Time Days Dates Materials
 
40425 Web 25-Sep-2017 thru 16-Dec-2017 Textbooks for CRN 40425
Instructor: Daphne C Wu
Notes: 971-722-6147. $20 fee.
Tuition: credit Fees: $20.00
For information, contact the department at 971-722-6146 or 971-722-6147 (Dept Chair).
 

Course details: CRN 40425

Course materials

Textbooks

Find out which textbooks are required for this course.

Additional details about this course

The instructor hasn't filled out any details for this course. This includes information about free, open educational class materials and other online class materials, proctored exams and activities, in-person and on-campus activities, technology needs and additional comments.

Contact the Instructor: Daphne C Wu for more information. If you don't hear back from your instructor (especially during the summer), you can contact the department at 971-722-6146 or 971-722-6147 (Dept Chair).

Web course information

No show policy
Your instructor can mark you as a "no show" if you do not participate in your class during the first week. This will remove you from the class. It is important to log in as soon as the class starts to see what the participation requirements are.
Web Technical Requirements:
Please be sure to read the quick guide to Distance Education technical requirements.
Students with Disabilities:
Students with disabilities should notify their instructor if accommodations are needed to take this class. For information about technologies that help people with disabilities in taking Web based distance learning classes please visit the Office for Students with Disabilities website.
Web Prerequisite | Start Guide for Online Learning:
Before you take your first online class at PCC, you must complete the start guide for online learning. The start guide will help you decide if online classes are right for you. Once you complete the start guide, you will be eligible to register for online classes. To learn more, go to http://www.pcc.edu/osg