MSD117 Customer Relations
Examines the importance of organizational customer relations. Explores developing productive strategies for effective customer service. Includes analyzing customer needs, developing customer service policies, measuring customer satisfaction, listening skills, handling problems and concerns, building a team, and growing a business. Audit available. (For detailed information, see the Course Content and Outcome Guide ).
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|CRN||Campus / Bldg / Rm||Time||Days||Dates|
|WEB »||10591||-||06-Jan-2014 thru 22-Mar-2014|
Instructor: Kathy M Edwards
Web Course: Important - See Course Information Page.
Notes: 971-722-6146. $20 fee.
Tuition: credit Fees: $20.00
For information, contact Extended Learning Campus CLASS
This page includes Distance Learning sections only, more sections may exist for this class.