Examines the importance of organizational customer relations. Explores developing productive strategies for effective customer service. Includes analyzing customer needs, developing customer service policies, measuring customer satisfaction, listening skills, handling problems and concerns, building a team, and growing a business. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).

Credits:
3.00
Registration:
To register, you need the CRNs (ex. 22398) of your selected classes.
Fees:
Please note that for many courses, additional fees may apply.
Textbooks:
To find textbooks, you need the CRN, Campus, Term & Course Number (ex. BA101).
  CRN Campus / Bldg / Rm Time Days Dates
 
48275 Scappoose / SCAPHS / TBA 06:30 PM-09:20 PM M 22-Sep-2014 thru 08-Dec-2014
Instructor: Casey L Layton
Tuition: credit Fees: $0.00
 
WEB » 40592 - 22-Sep-2014 thru 13-Dec-2014
Instructor: Kathy M Edwards
Web Course: Important - See Course Information Page.
Notes: 971-722-6146. $20 fee.
Tuition: credit Fees: $20.00
For information, contact Extended Learning Campus CLASS