Examines the importance of organizational customer relations. Explores developing productive strategies for effective customer service. Includes analyzing customer needs, developing customer service policies, measuring customer satisfaction, listening skills, handling problems and concerns, building a team, and growing a business. Audit available. (For detailed information, see the Course Content and Outcome Guide ).
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|CRN||Campus / Bldg / Rm||Time||Days||Dates|
|40454 WEB »||-||26-Sep-2016 thru 17-Dec-2016|
Instructor: Kathy M Edwards
Web Course: Important - See Course Information Page.
Notes: 971-722-6147. $20 fee.
Tuition: credit Fees: $20.00
For information, contact Southeast
This page includes online classes only, more sections may exist for this class.