Portland Community College | Portland, Oregon

Examines various strategies to strengthen organizational efficiency by facilitating effective work relationships and conflict resolution. Explores common causes of conflict in a diverse workplace environment and successful approaches supporting a negotiation philosophy. Includes uncovering hidden agendas, maintaining respectful relationships, and fixing problems using objective criteria. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).


Distance Education: Web Course Information

CRN 30227

From the Instructor:
Welcome to MSD 157, Conflict Management! This course It is designed for professionals in management and supervision who have the responsibility to both prevent and resolve conflicts with their work teams. We begin week one by looking at our past, our families of origin, and our understanding of how conflicts were managed in our families. Participants then complete a survey to reveal their own style of managing conflict. We then move into Fisher and Ury's book, 'Getting to Yes.' Many of the course concepts are taken from Fisher and Ury's text. We explore 'Competition' in the workplace and in our personal lives; causes of conflict in the workplace; techniques to resolve conflict; Principles of Principled Negotiations; tips on working with upper management; Stephen Covey's thoughts on the importance of listening, and much more. This is a must course for anyone who will be managing people in the workplace!
Course Specific Requirements:
The course requires the student to be proficient in reading, writing, and comprehending complex ideas in the English Language. Although the text by Fisher and Ury, 'Getting to Yes,' is not required, we will draw almost exclusively from this text.
Web Technical Requirements:
Please be sure to read the Technical Requirements for this delivery mode.
Students with Disabilities:
Students with disabilities should notify their instructor if accommodations are needed to take this class. For information about technologies that help people with disabilities in taking Web based distance learning classes please visit the Office for Students with Disabilities website.
Web Prerequisite | Start Guide for Online Learners:
Before you take your first online class at PCC, you must complete the start guide for online learners. The start guide will help you decide if online classes are right for you. Once you complete the start guide, you will be eligible to register for online classes. To learn more, go to http://www.pcc.edu/osg
To register, you need the CRNs (ex. 22398) of your selected classes.
Please note that for many courses, additional fees may apply.
To find textbooks, you need the CRN, Campus, Term & Course Number (ex. BA101).
CRN Campus / Bldg / Rm Time Days Dates
30227 WEB » - 13-Jul-2015 thru 14-Aug-2015
Instructor: Tim N Alexander
Notes: $20 fee. Class dates 7/13 - 8/14 online
Tuition: credit Fees: $20.00
For information, contact Extended Learning Campus CLASS