This 10-hour workshop discusses the principles of effective customer relations. Topics include identifying and responding to customer needs, dealing with difficult customers, developing a positive customer climate, building effective verbal and nonverbal communication skills. Audit available. (For detailed information, see the Course Content and Outcome Guide ).
- To register, you need the CRNs (ex. 22398) of your selected classes.
- Please note that for many courses, additional fees may apply.
- To find textbooks, you need the CRN, Campus, Term & Course Number (ex. BA101).
|CRN||Campus / Bldg / Rm||Time||Days||Dates|
|47370||SE Campus / SCOM / 316||08:00 AM-12:50 PM||Sa||03-Dec-2016 thru 10-Dec-2016|
Instructor: Nicole L Booker
Notes: Class meets 12/3 & 12/10
Tuition: credit Fees: $0.00