Portland Community College | Portland, Oregon

This 10-hour workshop discusses the principles of effective customer relations. Topics include identifying and responding to customer needs, dealing with difficult customers, developing a positive customer climate, building effective verbal and nonverbal communication skills. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).

Credits:
1.00
Registration:
To register, you need the CRNs (ex. 22398) of your selected classes.
Fees:
Please note that for many courses, additional fees may apply.
Textbooks:
To find textbooks, you need the CRN, Campus, Term & Course Number (ex. BA101).
CRN Campus / Bldg / Rm Time Days Dates
 
47370 SE Campus / SCOM / 316 08:00 AM-12:50 PM Sa 03-Dec-2016 thru 10-Dec-2016
Instructor: Nicole L Booker
Notes: Class meets 12/3 & 12/10
Tuition: credit Fees: $0.00