Portland Community College | Portland, Oregon

This 10-hour workshop discusses the principles of effective customer relations. Topics include identifying and responding to customer needs, dealing with difficult customers, developing a positive customer climate, building effective verbal and nonverbal communication skills. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).

To register, you need the CRNs (ex. 22398) of your selected classes.
Please note that for many courses, additional fees may apply.
To find textbooks, you need the CRN, Campus, Term & Course Number (ex. BA101).
CRN Campus / Bldg / Rm Time Days Dates
47370 SE Campus / SCOM / 316 08:00 AM-12:50 PM Sa 03-Dec-2016 thru 10-Dec-2016
Instructor: Nicole L Booker
Notes: Class meets 12/3 & 12/10
Tuition: credit Fees: $0.00