Examines various strategies to strengthen organizational efficiency by facilitating effective work relationships and conflict resolution. Explores common causes of conflict in a diverse workplace environment and successful approaches supporting a negotiation philosophy. Includes uncovering hidden agendas, maintaining respectful relationships, and fixing problems using objective criteria. Audit available.  (For detailed information, see the Course Content and Outcome Guide ).


Distance Education: Web Course Information

CRN 21135

From the Instructor:
Welcome to MSD 157, Conflict Management! When I ask a class what comes to mind when they think of the word 'Conflict,' often the descriptive words or phrases are negative. When we find ourselves in a conflict, we might experience anger, fear, feel threatened, defensive, or argumentative (to name a few). Many of us flounder when we find ourselves in a conflict situation. This course It is designed for professionals in management/supervision who have the responsibility to both prevent and resolve conflicts with their work teams. Many of the course concepts are taken from the book, 'Getting to Yes,' by Fisher and Ury. In this course, I am asking you to begin to re-frame 'conflict' in a positive light...to think of a conflict as an opportunity to hold your ground, communicate your needs, and speak your truth. But, just as importantly, to think of the other person's needs, empathize with what they might be feeling and, together, seek collaborative solutions. It takes at least two to initiate a conflict, but sometimes we forget that it also takes two to resolve it!
Course Specific Requirements:
The course requires the student to be proficient in reading, writing, and comprehending complex ideas in the English Language. Although the text by Fisher and Ury, 'Getting to Yes,' is not required, it is highly recommended.
Web Technical Requirements:
Please be sure to read the Technical Requirements for this delivery mode.
Students with Disabilities:
Students with disabilities should notify their instructor if accommodations are needed to take this class. For information about technologies that help people with disabilities in taking Web based distance learning classes please visit the Office for Students with Disabilities website.
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  CRN Campus / Bldg / Rm Time Days Dates
WEB » 21135 - 21-Apr-2014 thru 23-May-2014
Instructor: Tim N Alexander
Notes: Class dates 4/21 - 5/23 online. $20 fee.
Tuition: credit Fees: $20.00
For information, contact Extended Learning Campus CLASS

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