Web Help: Updates are not showing

As you navigate through our website your browser may hold onto a copy of each page for later use. These local copies, which are stored in the browser's cache, can help to speed up the web surfing experience. However, they can also cause problems by showing you an outdated version of the page.

Pressing the browser's "refresh" or "reload" button, will usually cause the browser to show you the most recently updated version of a page. If you suspect that you may still be seeing an older version, try the following to reload a page and bypass the cache:

Reload a page and bypass the cache

Chrome

Hold the Control key and press F5.

or: Hold the Control key and click the Refresh button on the toolbar.

On an Apple, use the Command key and press R.

Internet Explorer

Hold the Control key and press F5.

or: Hold the Control key, and click the Refresh button on the toolbar.

Firefox

Hold down the Control and Shift keys and press R.

or: Hold down the Shift key and click the Reload button on the navigation toolbar.

On an Apple, use the Command and Shift keys and press R.

Opera

Opera does not appear to have an option to forcibly bypass the cache, so if a normal refresh does not seem to work, you may want to try the following to completely empty the cache:

From the Tools menu, choose Preferences. Expand the Advanced options and choose History. Click the Empty now button.

Safari

Hold down the Command and Shift keys and press R.

or: Hold down the Shift key and click the Reload toolbar button.

Updates are still not showing?

While the above steps will address browser caching in most instances, there are some circumstances beyond the scope of this discussion. For example, your Internet Service Provider (ISP) may try to speed your surfing experience by caching pages on its servers. If you suspect this is the case, you should contact your ISP directly.