Frequently Asked Questions

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Q: Is there an alternate way of logging into my PCC Gmail beside going through MyPCC? What else do I need to know about this transition?

As of April 2012, you now have an alternate way to get to PCC Gmail besides logging into MyPCC. Log in with your MyPCC username and password at google.pcc.edu. Also, we strongly recommend that you use the Chrome Browser whenever you log into your PCC Gmail and if it isn't currently installed on your computer, you may download it easily - Download Google Chrome. You may also attend one of our Google Overview/Open Lab Sessions for help using your new PCC Gmail and Calendar or visit our PCC Google Community Site in your PCC Google Apps.
Your PCC email address will stay the same (username@pcc.edu). Forwarding addresses will not be moved to the new system. If you have been forwarding your PCC email to another address, you will need to set this up in Google mail > Settings. mail settingsThe move from your old MyPCC email product to Google mail has been completed by our PCC Technology Solutions Services department technicians. Calendars and Address Book are not migrated. Contact the Help Desk (971-722-4400) to request help with moving these. Your old email and calendar will be available for you to see during this transition (see below)

Q: When will I get my new email and calendar account?

Current student accounts were transitioned over Labor Day weekend 2011.  All previous email files and folders were transferred to the new email service. Students needing assistance with MyPCC or email can contact the Student Help Desk at 971-722-8222 or shd@pcc.edu.

The email transition for faculty and staff began in November 2011.  Click on Faculty and Staff Updates for current information.

Q: Will I have access to my old email, calendar and contacts?

Yes, we will have a link to your legacy account on the home page of the portal during the transition period. Look for the link on your MyPCC home page in the New Email channel.mypcc google channel

Q: Can I set my new email account up on my mobile device?

Yes, when you've migrated, you will have a link in MyPCC's New Email channel labeled, "Need help using the new PCC email?" This will give you access to PCC's Google Community Site and a link to step-by-step instructions. Look for the the heading ::: Mobile Access available for Early Adopters ::: Go here for instructions.

Q: Will the new MyPCC email function the same as my personal gmail account?

The email and calendar function much the same as your personal account. However, there are a few differences because this is a "Google Apps for Education" environment. For example, the site will have no advertising and there are increased security protections beyond what you have in your personal account.

Q: Can I still use my personal gmail account with the MyPCC account?

We recommend keeping your accounts separate. There is a potential for conflict if you try to log into both accounts simultaneously. To help keep your personal and pcc gmail sessions separate, use different browsers such as Firefox, Internet Explorer, Chrome, or Safari for each individual Sign In. The Chrome browser is a preferred browser for using gmail.

Q: Why am I receiving email from PCC called Quarantine Summary?

Google’s enhanced anti-spam/anti-virus service is called Postini.  This service, through our PCC domain, emails you a quarantine summary so that you can check for messages that were mistakenly identified as spam. If the messages in the quarantine are spam, you don’t need to do anything.  If you want them back in your INBOX you can check the link ‘Deliver.’ When you approve messages, over time, Postini will recognize the sender's address and will deliver future emails from that sender to your Inbox automatically. You can also set up an  Approved Senders list for messages you want to receive in your inbox.

You can go to the Postini Message Center, from time to time, to review your filtered email and customize your junk email settings. Click the “My Settings” and “Help” links for more information.

Your Postini account was automatically created when you became an active PCC employee; it will be removed when you leave PCC employment.

The quarantine summary provides important information about messages that MAY have been quarantined in error. Note that you can’t “unsubscribe” from the quarantine summary at present. If you wish, you can set your email client to filter these emails so they won’t appear in your INBOX.

Directions on how to sign into your Postini Message Center; Go to https://login.postini.com and enter your MyPCC email address and the temporary password that was sent to you when you received your new gmail account.

Q: If you’ve forgotten that temporary password, follow these instructions;

1. Login to the Message Center https://login.postini.com and enter your pcc.edu email address and just anything in the password field. You must enter some characters there.
2. Click on the “Redirect” message which takes you back to the Postini login page.
3. Click the “Forgot Your Password” link and Postini will send a new temporary password to your pcc.edu mail immediately.  When you open that email, copy the temporary password.
4. Go back to the Postini Message Center log in page and re-enter your pcc.edu email address and paste the temporary password into the password field.  Follow the password naming standards on the right side bar.

Q: What are the steps for students and faculty to follow?

Email migration facts – 10/13/11

Student Accounts

1. All students were migrated to gmail before the start of fall term.

2. New students are automatically migrated to gmail when they become active.

3. Email in the student’s old MyPCC mailbox is copied their gmail mailbox; it may take a few days after the student becomes active for this to occur.

4. After the student has been migrated to gmail, all new messages will be delivered to the MyPCC/gmail mailbox.

5. Students can check their old mailbox for missing messages using the MyPCC “access old email system” link.

6. Old MyPCC mailboxes will be removed sometime in 2012.

Staff Accounts

1. The employee opt-in period for gmail will begin in November.

2. All staff will be migrated to gmail by the end of Spring Term 2012.

Email Access

1. MyPCC is the recommended way to access new and old MyPCC mailboxes.

2. Other email clients can be used to access gmail; it’s the user’s responsibility to configure and maintain them.

Anti-spam/Anti-virus Filtering

1. All gmail accounts include basic anti-spam/anti-virus filtering.

2. Employees (including student-employees) receive an enhanced anti-spam/anti-virus account (Postini) when they become active.

3. Postini is an enhanced anti-spam/anti-virus service provided to PCC employees which gives users the ability to manage their email quarantine and maintain approved and blocked sender lists. The service emails a quarantine summary so users can check for messages that were mistakenly identified as spam. The summary provides important information about messages that MAY have been quarantined in error. Users can’t “unsubscribe” from the quarantine summary at present.

4. Users can login to the Postini Message Center at https://login.postini.com using their MyPCC email address and the temporary password that was sent to them. For forgotten passwords, enter a username with any NON-BLANK password and click Login; then use the “Forgot your password” link to set a new temporary password. Use the Postini Message Center to review filtered email and customize junk email settings. Click the “My Settings” and “Help” links for more information.

Q: What if I don't want to agree to Google's terms of use.

The new PCC email environment, which is indeed powered by Google, is covered under a specific terms-of-use agreement and a signed contract between Portland Community College and Google. These terms of service were especially written with regard to student and college privacy concerns and the federal regulations for protection of data and records under FERPA, as well as other regulations by which we must abide.  Both the terms-of-use and the contract were reviewed and revised by the PCC legal counsel, our Information Security officer, and our internal auditor.  Under those agreements, your data is as safe, or likely safer, than it would be hosted on PCC infrastructure and the agreements specifically state that PCC retains ownership, management control, responsibility and oversight for any data stored on that system.

We would not have selected this environment without being certain that your data and privacy is protected.  It is important to understand that this environment is very different from the Google most people use at home for free.

As such, this solution is now being adopted widely by other educational institutions across the country, including Portland State University, University of Washington, University of Michigan, Stanford, and many, many others.  We examined the adoption process at those institutions and others in making this decision.  We examined a variety of criteria, including costs to the institution, how well the staffing at the college could support the system, and features beyond just email.  We feel this is a sound and secure solution and it actually is much better at many of the things people are concerned about than what we have used in the past.

It is also worth noting that we provide a PCC email box for our students so that they can correspond with other students, instructors, and staff in an enclosed environment.  Once email is transported outside the pcc.edu domain it runs a much higher risk of privacy and security breach than it does when it circulates internally.

We have tried in the past to rely on students' personal email addresses for correspondence and it is simply untenable - the addresses change or become unreachable with a fair amount of regularity, students do not keep us notified of where they are actively checking email, and, above all, the incidence of privacy and security issues becomes elevated.  Our online systems currently support over 300,000 active students.  It is impractical and costly for us to not utilize your pcc.edu address for correspondence.