Distance Learning Faculty Help Desk
971-722-8227 | Outside the Portland Area: 1-866-922-1010 ext. 8227 | dlhelp@pcc.edu
The Distance Learning Faculty Help Desk provides help for Instructors who need assistance with online courses or courses that use Desire2Learn. Contact us at 971-722-8227 or email dlhelp@pcc.edu. Instructors can also work with an Instructional Technology Specialist.
Distance Learning Status Feed
Current Status
Past Status
PCC Faculty Help Desk Hours
The Faculty Helpdesk is staffed by PCC Staff the following hours:
- Monday thru Friday:
- 8am to 5pm
- Saturday & Sunday:
- Closed
Phone: 971-722-8227
Email: dlhelp@pcc.edu
D2L Support Hours
- Monday thru Friday:
- 5pm to 8am
- Saturday & Sunday:
- All Hours
Phone: 971-722-8227 and select option 1
Online Support
You can visit the Online Faculty Resource Center (you must be logged into D2L for this link to work) to find helpful resources for designing and managing your courses.
Maintenance Calendar
For a schedule of planned system maintenance outages for online classes and other online PCC services, see the TSS Maintenance Calendar.
Who do I contact?
Check the chart for common support issues and who to contact for help.
To report an outage when the Help Desk is closed, please call 971-722-4400 and press 1 to activate the emergency pager.
| Student Help Desk | DL Faculty Help Desk | PCC Help Desk | Instructional Tech. Specialist | |
|---|---|---|---|---|
| Contact Information | shd@pcc.edu 971-722-8222 |
dlhelp@pcc.edu 971-722-8227 |
helpdesk@pcc.edu 971-722-4400 |
Staff Directory |
| MyPCC Login & MyPCC Email | X | |||
| Problems with Desire2Learn | X | |||
| One on One training | X | |||
| Student Web Server Help | X |