Resolving concerns regarding appropriate accommodations

Introduction

Portland Community College is committed to ensuring equal access to students who experience disabilities. The college complies with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA) of 1990, as amended.

Areas of Responsibility

  • Disability Services (DS) is responsible for working with students through an interactive process to determine reasonable accommodation and coordinate the provision of appropriate auxiliary aids, services, and adjustments. DS is also responsible for generating notification letters when reasonable requests are made by qualified students, serving in a liaison capacity to address disability related barriers, and providing awareness building opportunities and technical assistance for members of the PCC community.
  • Faculty in Teaching Roles are responsible for responding to requests for accommodation and working with DS when technical assistance is needed. Faculty who have concerns about specific adjustments need to implement adjustments as outlined in the official notification while working through the resolution process, unless DS approves otherwise.
  • All PCC departments, organizations, and affiliated entities will provide contact information for individuals who wish to make an accommodation request. Note that technical assistance is usually available from either DS or the ADA Coordinator depending on the type and nature of the offering.
  • The ADA Coordinator is responsible for working with employees and their supervisors to determine reasonable accommodation. The ADA Coordinator also addresses community member requests and ensures accessibility of PCC programs as a whole. The ADA Coordinator chairs the ADA Committee which allows for coordination between Disability Services, Facilities, Parking, and other departments.
  • The Office of Equity and Inclusion is responsible for enforcing the College's Nondiscrimination and Non-harassment policy to ensure that all campuses are free from harassment and discrimination including investingating complaints of discrimination and harassment under the college's grievance procedures.
  • Students who need accommodation should reference the supporting pages detailed within this site for full process descriptions. Students are responsible for making reasonable requests in a timely manner and also for communicating with DS if there are questions or concerns related to the implementation of specific adjustments.
  • Employees and community members who experience disability related barriers and need accommodation should contact the PCC ADA Coordinator

Resolving Concerns

Portland Community College supports the swift resolution of concerns related to academic accommodation for students who experience disability. If there are problems getting appropriate auxiliary aids and services put into place students should notify Disability Services so DS can work swiftly to ensure resolution. If the concern is related to discrimination or harassment it should be reported to the Office of Equity and Inclusion.

Resolving Accommodation related Concerns

  1. If the concern is related to accommodation, DS can assist by facilitating communication with the staff person, program, department, or organization. DS may contact the appropriate department chair, division dean, dean of student development, or other necessary staff in an effort to clarify and resolve the situation. 
  2. Any concerns that can not be resolved swiftly through this approach will be brought to the attention of the Director of Disability Services who may consult with the Dean of Instruction.
  3. If the concern can not be resolved by the Director of Disability Services, DS will provide information about the college's discriminiation grievance procedures so the concern can be addressed through the Office of Equity and Inclusion.

Resolving Concerns regarding Disability Services Staff

  1. If you have a concern about a DS counselor, office assistant, aide, coordinator, specialist, or other employee, and do not feel comfortable discussing this directly with the staff member, you may contact the Director of Disability Services at 971-722-4868.  The Director will attempt to resolve your concerns regarding the staff member.
  2. If you have concerns regarding the Director of Disability Services, please contact the Dean of Student Affairs at 971-722-7800.

Resolving other Concerns

  1. For concerns or complaints about conditions, individuals, policies or procedures of the College please follow the guidance found within the PCC Student Rights and Responsibilities
  2. For concerns related to discrimination or harassment please follow the guidance found within the Nondiscrimination and Non-harassment Policy.

Nondiscrimination Statement

Portland Community College does not tolerate unlawful discrimination based on race, color, religion, national origin, sex, marital status, disability, veteran status, age, or sexual orientation in any area, activity or operation of the College.  In addition, the college complies with the Civil Rights Act of 1964 (as amended), related Executive Orders 11246 and 11375, Title IX of the Education Amendments Act of 1972, Sections 503 and 504 of the Rehabilitation Act of 1973, Americans with Disabilities Act of 1990 (as amended), USERRA – Uniformed Services Employment and Reemployment Rights Act, and all county, state and federal civil rights laws. Accordingly, equal opportunity for employment, admission, and participation in the college’s benefit and services shall be extended to all persons, and the college shall promote equal opportunity and treatment through a positive and continuing affirmative action plan.

External discrimination complaint

Students are encouraged to work through the internal process, but do have the right to file an external complaint of disability discrimination with the U.S. Department of Education’s Office for Civil Rights, 915 Second Avenue, Room 3310, Seattle, WA 98174-1099, (206) 607-1600(v), (206) 607-1601(fax), http://www.ed.gov/ocr/complaintprocess.html.