Emergency Tele-communicator/ 911 Qualifications

Education:

Associate’s  Degree in one of the following fields of study: Communications, Psychology, Criminal Justice, , or Emergency Management.  (Bachelors degree preferred)

Experience:

Three years in emergency communications and at least one year as a trainer.  (Five or more years in emergency communications; with at least two years as an agency trainer or supervisor is preferred)  Instructors must be current in their field, either through employment, volunteer work or professional activities.

Additional qualifications by course:

  • ETC 103 & ETC 104 current National Academies of Emergency Dispatch Instructor certification.

  • ETC 105 current training or a certificate in Critical Incident Stress Management through an Oregon - Department of Public-Safety Standards and Training (DPSST) approved program.

  • ETC 106 recent experience in the judicial system, either through employment or volunteer activities; or have a minimum of 60 hours of course work in law.

  • ETC110, ETC111 and ETC112 recent (within five years) experience with a computer-aided dispatch (CAD) program; have completed on-the-job CAD training or DPSST CAD training and have a minimum of two years experience using a CAD program in a communication center.

  • ETC 202 current First Aid/CPR card; have completed a state of Oregon Department of Public-Safety Standards & Training approved Emergency Medical Dispatch (EMD) course; or nationally recognized EMD course.

 
Related Instruction:

Instructors who meet the above requirements are qualified to deliver all of the related instruction in this subject area, as described in the CCOGs.

  • ECT 105: Communication and Human Relations
  • ETC 108: Computation and Communication
  • ETC 20*1: Computation
  • ETC 103*, 104*, 106, 110, 111, 112, 113*, 115, 124*, 202 and 215*: Computation, Communication and Human Relations

 

Approved: June 2011 (*Relatd Instruction in Courses updated December 2012)

ETC Instructor Qualifications prior to June 2011