MSD - Management/ Supervisory Development Outcomes

AAS: Management/ Supervisory Development

  • Enhance an organization’s ability to thrive in a diverse, rapidly changing, and increasingly global business environment by carrying out supervisory or managerial responsibilities in a manner that reflects professional standards and ethics, sustainability, and social responsibility.
  • Innovate change as a change-leader to assist an organization in coping with a new, more challenging workplace by using an understanding of what causes change initiatives to fail and how to manage the human and technological challenges of change.
  • Strengthen organizational effectiveness by facilitating effective work relationships and resolving conflicts in a diverse workplace with skillful application of a broad range of communication skills.
  • Build enterprise value by developing, leading, and motivating diverse teams to continuously improve processes in a rapidly changing marketplace.
  • Strengthen an organization by developing goals, objectives, and flexible plans to manage and monitor project scope, resources, time schedules, and budgets for dynamic projects in alignment with company goals.
  • Respond to diverse customer needs in an increasingly global environment by applying problem solving skills with a variety of customer service strategies to identify, assess, predict, and achieve customer expectations.
  • Support the primary mission of an organization by using an understanding of the history, current practices, and legal aspects of human resources standards to make effective on-the-job supervisory and managerial decisions.
  • Actively build skills by identifying, assessing, and taking advantage of learning opportunities that contribute to personal and professional growth in a supervisory or managerial role.

One-Year Certificate: Management/ Supervisory Development

  • Enhance an organization’s ability to thrive in a diverse, rapidly changing, and increasingly global business environment by carrying out supervisory or managerial responsibilities in a manner that reflects professional standards and ethics, sustainability, and social responsibility.
  • Strengthen organizational effectiveness by facilitating effective work relationships and resolving conflicts in a diverse workplace with skillful application of a broad range of communication skills.
  • Build enterprise value by developing, leading, and motivating diverse teams to continuously improve processes in a rapidly changing marketplace.
  • Respond to diverse customer needs in an increasingly global environment by applying problem solving skills with a variety of customer service strategies to identify, assess, predict, and achieve customer expectations. 5.2014
  •  

  • Management/Supervisory Development

    Enhance an organization’s ability to thrive in a diverse, rapidly changing, and increasingly global business environment by carrying out supervisory or managerial responsibilities in a manner that reflects professional standards and ethics, sustainability, and social responsibility.

    Change/Innovation Management

    Innovate change as a change-leader to assist an organization in coping with a new, more challenging workplace by using an understanding of what causes change initiatives to fail and how to manage the human and technological challenges of change

    Conflict Management

    Strengthen organizational effectiveness by facilitating effective work relationships and resolving conflicts in a diverse workplace with skillful application of a broad range of communication skills.

    Leadership

    Build enterprise value by developing, leading, and motivating diverse teams to perform effectively in a rapidly changing marketplace.

    Project Management

    Strengthen an organization by developing goals, objectives, and flexible plans to manage and monitor project scope, resources, time schedules, and budgets for dynamic projects in alignment with company goals.

    Customer Service Management

    Respond to diverse customer needs in an increasingly global environment by applying problem solving skills with a variety of customer service strategies to identify, assess, predict, and achieve customer expectations.

    Human Resource Management

    Support the primary mission of an organization by using an understanding of the history, current practices, and legal aspects of human resources standards to make effective on-the-job supervisory and managerial decisions.

Less than One-Year: Customer Service Manager Career Pathway Certificate:

  • Respond to diverse customer needs in an increasingly global environment by applying problem solving skills with a variety of customer service strategies to identify, assess, predict, and achieve customer expectations. (Critical thinking, Communication, Cultural Awareness, Professional Competence)

  • Build enterprise value by developing, leading, and motivating diverse customer service teams to perform
    effectively in a rapidly changing marketplace. (Critical thinking, Communication, Cultural Awareness, Professional Competence) 10.2012

Less than One-Year: Customer Service Professional Career Pathway Certificate

  • Respond to diverse customer needs in an increasingly global environment by applying problem solving skills with a variety of customer service strategies to identify, assess, predict, and achieve customer expectations. (Critical thinking, Communication, Cultural Awareness, Professional Competence) 10.2012

References