MA - Medical Assisting Outcomes
One-Year Certificate: Medical Assisting
Upon completion of the Medical Assisting Program graduates should have entry-level competencies in the following areas
- Display Professionalism
- Project a positive attitude
- Perform within ethical boundaries
- Practice within the scope of education, training, and personal capabilities
- Maintain confidentiality
- Work as a team member
- Conduct oneself in a courteous and diplomatic manner
- Adapt to change
- Show initiative and responsibility
- Promote the profession
- Communicate
- Listen and observe
- Treat all patients with empathy and impartiality
- Adapt communication to individuals’ ability to understand
- Recognize and respond to verbal and non-verbal communication
- Serve as Liaison between physician and others
- Evaluate understanding of communication
- Receive, organize, prioritize and transmit information
- Use proper telephone technique
- Interview effectively
- Use medical terminology appropriately
- Compose written communication using correct grammar, spelling and format
- Perform Administrative Duties
- Perform basic secretarial skills
- Schedule and monitor appointments
- Prepare and maintain medical records
- Apply computer concepts for office procedures
- Perform medical transcription
- Locate resources and information for patients and employers
- Perform Clinical Duties
- Apply principles of aseptic treatment and infection control
- Take vital signs
- Recognize emergencies
- Perform first aid and CPR
- Prepare and maintain examination and treatment area
- Interview and take patient history
- Prepare patients for procedures
- Assist physician with examination and treatments
- Use quality control
- Collect and process specimens
- Perform selected tasks that assist with diagnosis and treatment
- Screen and follow up patient test results
- Prepare and administer medications as directed by physician
- Maintain medication records
- Apply Legal Concepts to Practice
- Document accurately
- Determine needs for documentation and reporting
- Use appropriate guidelines when releasing records or information
- Follow established policy in initiating or terminating medical treatment
- Dispose of controlled substances in compliance with government regulations
- Maintain licenses and accreditation
- Monitor legislation related healthcare issues and practice
- Manage the Office
- Operate and maintain facilities and equipment safely
- Inventory equipment and supplies
- Evaluate and recommend equipment and supplies
- Maintain liability coverage
- Exercise efficient time management
- Provide Instruction
- Orient patients to office policies and procedures
- Instruct patients with special needs
- Teach patients methods of health promotion and disease prevention
- Orient and train personnel
- Manage Practice Finances
- Use manual bookkeeping systems
- Implement current procedural terminology and ICD-9 coding
- Analyze and use current third party guidelines for reimbursement
- Manage accounts receivable
- Manage accounts payable
- Maintain records for accounting and banking purposes
- Process employee payroll