ETC - Emergency Telecommunicator Outcomes

One-Year Certificate: Emergency Telecommunicator

  • Have entry-level skills in keyboarding and basic computer operations.
  • Become familiar with the technology and equipment currently being used in emergency communications and be able to discuss the impact of technological advances on the operation of a modern communication center.
  • Apply communication skills to interrogate callers, interpret and process information, and relay critical information to responders.
  • Enter data into a computer-aided dispatch program based upon standard call interrogation procedures, and make appropriate assignments to field responders, in simulated scenarios.
  • Apply various stress management techniques to deal with job related stressors and be able to apply the principles of critical incident stress management to job related stress responses.
  • Receive all course materials required by the State of Oregon for state level Telecommunicator certification.
  • Qualify to sit for the National Academies of Emergency Dispatch, Basic Telecommunicator test.  PCC can administer the test.
  • May complete the Law Enforcement Data System, 1st Level Training Manual and become State of Oregon certified to access information.

References