Portland Community College | Portland, Oregon

Emergency telecommunicator student in classroom exerciseAn ideal candidate for an emergency telecommunicator is someone who can act quickly, responsibly, and decisively while remaining calm under pressure. In addition to mastering the basic communications technologies, most graduates will be expected to possess the following skills and abilities:

  • Keyboarding speed and accuracy
  • Strong interpersonal communication
  • Crisis management
  • Multi-tasking
  • Excellent customer service
  • Problem-solving under pressure

What will I do on the job?

As an emergency telecommunicator, you will play a key role on the public safety team by providing the communications link connecting agency, the departments you serve, field operations and the public. Your responsibilities may include: answering both emergency and non-emergency telephone calls, operating sophisticated two-way radio equipment, dispatching police, fire and medical personnel and equipment, monitoring and controlling radio and computer-based communications, helping people in crisis situations, responding to requests for emergency help, and providing information and referrals to the public.

What skills will I use on the job?

PCC’s program is designed to develop skills in areas such as crisis intervention, stress management, oral communication, human relations, criminal and civil law, keyboarding, telephone techniques and radio broadcasting procedures.

How much can I earn?

Approximate annual salaries in the Portland area:

  • Starting: $33,280 – $37,450
  • Experienced: $46,000 – $65,000

Who will hire me?

Emergency Tele Communicator / 911 Dispatcher graduates have been hired by the following agencies: Bureau of Emergency Communications, Washington County Consolidated Communications Agency, Willamette Valley Communications, Clark Regional Emergency Services, Cowlitz County Communications, Oregon State Police Regional Communications, Oregon Health Sciences University, Deschutes County 9-1-1, private ambulance companies and private alarm companies.