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ILLiad FAQ (Frequently Asked Questions)

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Request materials from other libraries and have them delivered to PCC.

What is ILLiad?

  • ILLiad is the PCC Library's web-based interlibrary loan service.
  • ILLiad allows you to place and track requests for journal articles, books, and other types of materials that are not available at the PCC Library using a web browser.

Who can use Illiad?

  • PCC faculty, staff or currently enrolled students are eligible.
  • Faculty may not use Interlibrary loan to support their graduate PhD or Masters work; they are encouraged to use the library services offered by their educational institution.  Contact for more information
  • Community library users, retirees, and alumnus patrons are not eligible.

How do I get started using ILLiad?

  • First time users must register for an ILLiad account.
  • Go to Interlibrary Loan and select "First Time User Registration for Interlibrary Loan". This section will explain about the registration process.
  • When you are ready to register, select the "Login to your ILLiad account" link at the top of the page.
  • You will be prompted to begin a new user registration.
  • Enter required data then select the "Submit Information" button.
  • Your account will be linked to the campus you selected for delivery location.

What is a "Pickup Location"

  • A "Pickup Location" is where you want to pick up your materials.
  • All materials will be delivered to this location.
  • If you need to change your pickup location for a new term, simply update your ILLiad account.

How can I update my ILLiad account?

  • Logon to your ILLiad account
  • Under "Tools", select "Change User Information"
  • Make necessary changes
  • Select the "Submit Information" button.

Are there any limits to what can be borrowed?

  • Textbooks are not available through ILLiad. Alternatives for obtaining a textbook include:
    • Have the instructor place a copy of the textbook on reserve
    • Check for availability through the PCC library catalog.
  • There is no limit to the number of requests.
  • If more the five requests are received at the same time, you may be referred to a Reference Librarian for assistance.

What if I am blocked from making requests?

  • A block is placed on your ILLiad account if you have overdue items or unpaid fines.
  • To get the block removed, contact Keith Palmateer or send an email to

Is there a cost for borrowing materials?

  • If charges are applicable, and if you authorize them on the request form, they will be sent directly to your account in the college business office and you will be responsible for payment.
  • Costs are determined by the lending library.
  • Free sources are used when available, but some items are only available from libraries that charge.
  • Costs may range from $8 to $60 in some cases.
  • Please indicate the maximum amount you are willing to spend for each item on the ILL form. Setting this price is approval for charges to be automatically applied to your PCC account.
  • Materials related to graduate or doctoral research must be borrowed through the graduate institution, not PCC Interlibrary Loan Services.

Copyright Cost

  • Per Section 108 of the U.S. Copyright Code, libraries may provide one article, per issue, per patron without requesting copyright permission. For the second and subsequent copies, the library must request copyright permission and the borrower will need to pay royalties.
  • No more than five copies of articles, chapters or other small portions of non-periodical work may be received by a library in a given calendar year, during the entire period of copyright of the book. Starting with the sixth copy, copyright permission and royalty fees may be required. The library will evaluate whether the copies requested would substitute for the purchase of the book.
  • Any copyright charges are the responsibility of the borrower.

How fast can my requests be processed?

  • Requests submitted during working hours are processed the same day if possible.
  • Delays may occur if the item is unavailable at one library and the request is sent to another.

How will I know when my interlibrary loan item is ready to be picked up?

  • Physical item - You will receive a notice in your PCC email
    • Indicating that your item has arrived
    • Indicating how long the library will keep it on the hold shelf
  • Electronic article - You will receive an email with instructions on how to get it.

When will I receive my requests?

  • Delivery time depends on the location of the lending library.
  • Libraries that process a high volume of ILL requests may be slower in sending materials.
  • Materials from Pacific NW libraries can be expected within two to four days for articles, and up to two weeks for books.
  • Items from libraries in other parts of the country will take longer.
  • If the material is available locally, it may be quicker for you to request the item directly from the lending library and pick it up there.

What does the "Status" of my request mean?

  • Awaiting Request Processing - ILL Staff are working on your request.
  • Request Sent - The request has been sent to another library. We have not yet received the item from the lending library.
  • Awaiting Unfilled Processing - Your request has been sent to potential lending libraries. However, these libraries have been unable to fill your request. ILL is trying to locate additional libraries that may own the material. This process may take several days.
  • Awaiting Copyright Clearance - This article request must be reviewed to determine if any copyright fees need to be paid. These fees, if required, are paid by the the requester.
  • Awaiting Charge Permission - You have been sent an email requesting permission to charge you for the item. If the email is not responded to within 14 days, the request will be cancelled.
  • Cancelled by Customer - You have requested that this item be cancelled.
  • Cancelled by ILL Staff - Usually requests are cancelled because they are available in the PCC Library, however there could be other reasons for cancellation (e.g. item is a textbook).
  • Checked out to Customer- This status means that you have checked out a book through Interlibrary loan (ILL) and it has arrived for you. It is important that ILL books be returned by the due date because the lending library may suspend our borrowing privileges if we return books late.  And, you will incur fines for returning ILL items late.
  • Delivered to Web - These articles can be downloaded as PDFs by selecting the "Electronically Received Articles" link from the "View" menu.
  • Request Finished - Once an item has been delivered to you, or returned to the lending library, the request goes to "Request Finished" status. These requests are archived under the "View Completed Requests" button.

How long can I keep my checked-out items?

  • Books are checked out for three weeks, no renewals.
  • CDs, DVDs, and VHS tapes are checked out for six days, no renewals.

Can my items be renewed?

There are no renewals on interlibrary loan items.  Books are checked out for three weeks.  CDs, DVDs, and VHS tapes are checked out for six days.

What happens if I get a recall message?

  • A recall means that the item is needed by the lending institution.
  • If an item is recalled, its immediate return is expected or charges will be incurred.

Who do I contact if I have problems or questions about ILLiad?

If you need help, contact

What are the fines for overdue interlibrary loan items?

  • Overdue fine: $.50 per day
  • Note: Lost or damaged ILL materials are subject to a replacement cost determined by the library that loaned us the ILL item, plus a $15 service charge.