(Note: The
following was prepared for and shared at the Oct 2009 ASAC meeting)
Spring
2009 Noel-Levitz Student Satisfaction Inventory (N=1,644)
(Survey
was also administered College-wide in 2005 and 2007)
Select
Findings
Strengths (for this discussion are interpreted
as items
with the closest match between student satisfaction and their rating of
the importance of an item)
- Veterans’ Services are helpful. (consistent
with prior years)
- Students feel a sense of
belonging. (consistent
with prior years)
- Child care facilities available
on campus. (improved
in 2007 over 2005, and 2009 continued at 2007 improved level)
- Campus is well maintained. (slight improvement over prior years)
- Institution has a good reputation
in community. (improvement
over prior years)
- Other items of strength: the helpfulness of library, bookstore and
security staff (three separate items); support services for displaced
homemakers, and the statement “the student center is a comfortable place
for students to spend their leisure time.”
Challenges (for this discussion are interpreted
as items
with the largest difference between importance and satisfaction ratings)
- Availability of adequate parking. (highest difference between importance and
satisfaction)
- Students notified early if doing
poorly. (large
difference between importance and satisfaction although improved over 2007
and 2005.)
- Financial aid is available for
most students. (consistent
with prior years)
- Classes scheduled at convenient
times. (slight improvement over prior year)
- Academic advisor knowledge –
transfer requirements. (consistent
with prior years)
- Others: Another Financial Aid related item and two other
Academic Advising items were among those with the largest rating
differences.
Notes:
The
inventory has
o
Eighty
items students score based on both importance and satisfaction. The difference between the two yields a ‘gap
score.’
o
Six
additional items measure satisfaction (only) with PCC’s commitment to various
student groups (part-time, underrepresented, etc.)
o
Eight
items measure the importance (only) of various factors in the decision to
enroll.
o
Ten
items, developed by PCC addressed Diversity issues.
PCC Office of Institutional Effectiveness, Oct
2009, 2009 Summary for ASAC 101209_LM.doc