Noel-Levitz Student Satisfaction Inventory: PCC Spring 2007 Results
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| Importance scale: 1 (least important) through 7 (most import | ||||
| Satisfaction Scale: 1 (least satisfied) through 7 (most satisfied | ||||
| Gap: Importance minus Satisfaction | ||||
| Item | Importance | Satisfaction | Gap | |
| 1 | Most students feel a sense of belonging here. | 5.17 | 5.00 | 0.17 |
| 2 | Faculty care about me as an individual. | 5.75 | 5.08 | 0.67 |
| 3 | The quality of instruction in the vocational/technical programs is excellent. | 5.98 | 5.13 | 0.85 |
| 4 | Security staff are helpful. | 5.38 | 4.67 | 0.71 |
| 5 | The personnel involved in registration are helpful. | 5.96 | 5.14 | 0.82 |
| 6 | My academic advisor is approachable. | 6.07 | 5.06 | 1.01 |
| 7 | Adequate financial aid is available for most students. | 6.09 | 4.61 | 1.48 |
| 8 | Classes are scheduled at times that are convenient for me. | 6.41 | 4.92 | 1.49 |
| 9 | Internships or practical experiences are provided in my degree/certificate program. | 5.73 | 4.57 | 1.16 |
| 10 | Child care facilities are available on campus. | 4.58 | 4.38 | 0.20 |
| 11 | Security staff respond quickly in emergencies. | 5.91 | 4.80 | 1.11 |
| 12 | My academic advisor helps me set goals to work toward. | 5.85 | 4.72 | 1.13 |
| 13 | Financial aid awards are announced to students in time to be helpful in college planning. | 5.90 | 4.55 | 1.35 |
| 14 | Library resources and services are adequate. | 6.13 | 5.44 | 0.69 |
| 15 | I am able to register for classes I need with few conflicts. | 6.35 | 5.17 | 1.18 |
| 16 | The college shows concern for students as individuals. | 5.89 | 4.75 | 1.14 |
| 17 | Personnel in the Veterans' Services program are helpful. | 4.51 | 4.45 | 0.06 |
| 18 | The quality of instruction I receive in most of my classes is excellent. | 6.46 | 5.40 | 1.06 |
| 19 | This campus provides effective support services for displaced homemakers. | 4.86 | 4.43 | 0.43 |
| 20 | Financial aid counselors are helpful. | 5.91 | 4.61 | 1.30 |
| 21 | There are a sufficient number of study areas on campus. | 5.93 | 5.35 | 0.58 |
| 22 | People on this campus respect and are supportive of each other. | 5.83 | 5.21 | 0.62 |
| 23 | Faculty are understanding of students' unique life circumstances. | 5.98 | 5.06 | 0.92 |
| 24 | Parking lots are well-lighted and secure. | 5.93 | 4.87 | 1.06 |
| 25 | My academic advisor is concerned about my success as an individual. | 5.90 | 4.60 | 1.30 |
| 26 | Library staff are helpful and approachable. | 5.85 | 5.50 | 0.35 |
| 27 | The campus staff are caring and helpful. | 5.86 | 5.26 | 0.60 |
| 28 | It is an enjoyable experience to be a student on this campus. | 6.02 | 5.41 | 0.61 |
| 29 | Faculty are fair and unbiased in their treatment of individual students. | 6.17 | 5.23 | 0.94 |
| 30 | The career services office provides students with the help they need to get a job. | 5.64 | 4.68 | 0.96 |
| 31 | The campus is safe and secure for all students. | 6.22 | 5.16 | 1.06 |
| 32 | My academic advisor is knowledgeable about my program requirements. | 6.13 | 4.95 | 1.18 |
| 33 | Admissions counselors accurately portray the campus in their recruiting practices. | 5.53 | 4.78 | 0.75 |
| 34 | Computer labs are adequate and accessible. | 6.13 | 5.47 | 0.66 |
| 35 | Policies and procedures regarding registration and course selection are clear and well-publicized. | 6.04 | 5.23 | 0.81 |
| 36 | Students are made to feel welcome on this campus. | 5.97 | 5.35 | 0.62 |
| 37 | Faculty take into consideration student differences as they teach a course. | 5.97 | 5.04 | 0.93 |
| 38 | The student center is a comfortable place for students to spend their leisure time. | 5.50 | 5.01 | 0.49 |
| 39 | The amount of student parking space on campus is adequate. | 6.04 | 4.06 | 1.98 |
| 40 | My academic advisor is knowledgeable about the transfer requirements of other schools. | 6.06 | 4.80 | 1.26 |
| 41 | Admissions staff are knowledgeable. | 6.00 | 5.09 | 0.91 |
| 42 | The equipment in the lab facilities is kept up to date. | 6.05 | 5.20 | 0.85 |
| 43 | Class change (drop/add) policies are reasonable. | 6.09 | 5.29 | 0.80 |
| 44 | I generally know what's happening on campus. | 5.27 | 4.75 | 0.52 |
| 45 | This institution has a good reputation within the community. | 5.84 | 5.40 | 0.44 |
| 46 | Faculty provide timely feedback about student progress in a course. | 6.10 | 5.03 | 1.07 |
| 47 | There are adequate services to help me decide upon a career. | 5.83 | 4.81 | 1.02 |
| 48 | Counseling staff care about students as individuals. | 5.85 | 4.89 | 0.96 |
| 49 | Admissions counselors respond to prospective students' unique needs and requests. | 5.79 | 4.83 | 0.96 |
| 50 | Tutoring services are readily available. | 5.92 | 5.13 | 0.79 |
| 51 | There are convenient ways of paying my school bill. | 6.10 | 5.41 | 0.69 |
| 52 | This school does whatever it can to help me reach my educational goals. | 6.08 | 4.94 | 1.14 |
| 53 | The assessment and course placement procedures are reasonable. | 5.87 | 4.96 | 0.91 |
| 54 | Faculty are interested in my academic problems. | 5.82 | 4.89 | 0.93 |
| 55 | Academic support services adequately meet the needs of students. | 5.78 | 4.90 | 0.88 |
| 56 | The business office is open during hours which are convenient for most students. | 5.94 | 4.84 | 1.10 |
| 57 | Administrators are approachable to students. | 5.73 | 4.91 | 0.82 |
| 58 | Nearly all of the faculty are knowledgeable in their fields. | 6.27 | 5.47 | 0.80 |
| 59 | New student orientation services help students adjust to college. | 5.47 | 4.81 | 0.66 |
| 60 | Billing policies are reasonable. | 5.95 | 5.07 | 0.88 |
| 61 | Faculty are usually available after class and during office hours. | 6.06 | 5.34 | 0.72 |
| 62 | Bookstore staff are helpful. | 5.84 | 5.39 | 0.45 |
| 63 | I seldom get the "run-around" when seeking information on this campus. | 5.95 | 4.91 | 1.04 |
| 64 | Nearly all classes deal with practical experiences and applications. | 5.87 | 5.11 | 0.76 |
| 65 | Students are notified early in the term if they are doing poorly in a class. | 6.00 | 4.25 | 1.75 |
| 66 | Program requirements are clear and reasonable. | 6.18 | 5.17 | 1.01 |
| 67 | Channels for expressing student complaints are readily available. | 5.77 | 4.51 | 1.26 |
| 68 | On the whole, the campus is well-maintained. | 6.04 | 5.74 | 0.30 |
| 69 | There is a good variety of courses provided on this campus. | 6.27 | 5.33 | 0.94 |
| 70 | I am able to experience intellectual growth here. | 6.29 | 5.56 | 0.73 |
| 81 | Institution's commitment to part-time students? | 5.41 | ||
| 82 | Institution's commitment to evening students? | 5.28 | ||
| 83 | Institution's commitment to older, returning learners? | 5.27 | ||
| 84 | Institution's commitment to under-represented populations? | 5.17 | ||
| 85 | Institution's commitment to commuters? | 5.11 | ||
| 86 | Institution's commitment to students with disabilities? | 5.20 | ||
| 87 | Cost as factor in decision to enroll. | 6.20 | ||
| 88 | Financial aid as factor in decision to enroll. | 5.54 | ||
| 89 | Academic reputation as factor in decision to enroll. | 5.38 | ||
| 90 | Size of institution as factor in decision to enroll. | 4.85 | ||
| 91 | Opportunity to play sports as factor in decision to enroll. | 3.15 | ||
| 92 | Recommendations from family/friends as factor in decision to enroll. | 4.31 | ||
| 93 | Geographic setting as factor in decision to enroll. | 5.34 | ||
| 94 | Campus appearance as factor in decision to enroll. | 4.90 | ||
| 95 | Personalized attention prior to enrollment as factor in decision to enroll. | 4.74 | ||
| Scales | ||||
| Student Centeredness | 5.77 | 5.12 | 0.65 | |
| Instructional Effectiveness | 6.09 | 5.15 | 0.94 | |
| Responsiveness to Diverse Populations | 0.00 | 5.24 | 0.00 | |
| Campus Support Services | 5.25 | 4.68 | 0.57 | |
| Safety and Security | 5.90 | 4.71 | 1.19 | |
| Academic Advising/Counseling | 5.99 | 4.85 | 1.14 | |
| Admissions and Financial Aid | 5.88 | 4.75 | 1.13 | |
| Academic Services | 5.97 | 5.30 | 0.67 | |
| Registration Effectiveness | 6.08 | 5.16 | 0.92 | |
| Service Excellence | 5.79 | 5.08 | 0.71 | |
| Concern for the Individual | 5.91 | 4.92 | 0.99 | |
| Campus Climate | 5.79 | 5.04 | 0.75 | |
| So far, how has your college experience met your expectations? | 4.62 | |||
| Rate your overall satisfaction with your experience here thus far. | 5.35 | |||
| All in all, if you had to do it over, would you enroll here again? | 5.78 | |||