TITLE: Testing & Assessment Manager
Under the direction of the Division Dean manages the day-to-day operations of District-wide Adult Basic Education (ABE) and English for Speakers of Other Languages (ESOL) programs. Participates in the development, recommendation, and administration of policies, procedures and processes in support of section operations. Responds to inquiries and requests for service from internal College departments, individuals, and external agencies and supervises campus paraprofessional, technical/support, and student staff.
The Testing & Assessment Manager recommends and carries out operating policies and procedures with a focus on the delivery of ABE and ESOL instruction.
TYPICAL DUTIES AND RESPONSIBILITIES
Plans, develops, implements, and manages day-to-day operations of student support and accountability components related to ABE and ESOL programs, which includes: intake, testing, advising, class placement, data collection, and data analysis for state and federal reporting and local program purposes for the District, including off-site locations.
Supervises paraprofessional, technical/support, and student staff. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.
Develops, recommends, and administers policies, procedures, and processes related to orientation, assessment, and student placement in support of ABE and ESOL instruction programs; implements and monitors compliance with approved policies, procedures, and processes. Ensures compliance with applicable local, state, and national standards.
Customizes and/or modifies intake program processes and procedures in an effort to provide better service to the community, populations being served, in meeting program goals, and in responding to college-wide changes that impact ABE or ESOL departments.
Collaborates with applicable internal staff on transfer procedures and processes for students entering or departing the ABE and/or ESOL programs and on class enrollment management and class size needs.
Facilitates access to post-secondary education and college services.
Coordinates professional development for applicable internal staff.
Participates in the development and administration of the section budget; coordinates the allocation of resources following budget approval; recommends approval of expenditures.
Collects and analyzes a variety of complex data and information. Performs statistical analysis and summarizes findings in applicable reports or other communication mediums.
Participates in/on a variety of meetings, committees, task forces, and/or other related groups to communicate information regarding services, programs, areas of opportunity, and/or other pertinent information as appropriate.
Serves as a liaison with other departments within the College, the community, and external agencies in order to provide information on available resources, programs, and/or services.
Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.
Bachelor’s Degree in business administration, education or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Three years progressively responsible testing and assessment experience, including two years of supervisory experience.
KNOWLEDGE AND SKILLS
- Supervisory principles;
- Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes;
- Educational needs of diverse populations;
- Budgeting principles and practices;
- Curriculum and instruction principles and practices;
- Program marketing principles and practices;
- Program management principles and practices;
- Public relations principles and practices;
- Grant management principles and practices;
- Contract management principles and practices;
- Non-traditional adult learning theory and practices;
- Teaching methodologies utilized in community college environment.
Demonstrated Skill in:
- Supervising subordinate staff;
- Interpreting and applying applicable laws, rules, and regulations;
- Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals;
- Managing contracts and grants;
- Coordinating the collection, analysis and reporting of federally-mandated data and information;
- Customizing intake processes to meet specific needs;
- Monitoring and evaluating instructional methods and modes of delivery;
- Cultivating relationships with internal departments and external agencies;
- Preparing a variety of reports related to operational activities, including statistical analysis;
- Developing, recommending, implementing, and monitoring policies, procedures, and work flow;
- Working with diverse academic, cultural and ethnic backgrounds of community college students and staff;
- Utilizing computer technology used for communication, data gathering and reporting;
- Communicating effectively through oral and written mediums.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
Work is generally performed in an office environment, with frequent interruptions and irregularities in the work schedule. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.