Portland Community College | Portland, Oregon

TITLE: Small Business Development Center Manager

CATEGORY: Management

FLSA: Exempt



Under the direction of the Dean manages the day-to-day operations of the Small Business Development Center. Participates in the development, recommendation, and administration of policies, procedures and processes in support of Center operations. Responds to inquiries and requests for service from internal College departments, small businesses, corporations, individuals, and external agencies and supervises campus faculty, paraprofessional, and technical/support staff.


The Small Business Development Center Manager recommends and carries out operating policies and procedures with a focus on the delivery of business and international trade instruction.


  1. Administers the Center's program by developing and recommending strategic direction within the context of the College and the statewide program of the Oregon Small Business Development Center Network. Manages the implementation of the strategic direction in order to achieve the organization's goals. Develops new programs and evaluates and recommends improvements to existing programs and services. Identifies and accesses resources to improve overall program effectiveness.

  2. Supervises faculty, paraprofessional, and technical/support staff. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.

  3. Develops, recommends, and administers consulting, training, and operating policies, procedures, and processes in support of the business and international trade instruction program; implements and monitors compliance with approved policies, procedures, and processes. Ensures compliance with applicable local, state, and national standards.

  4. Coordinates and manages small business services consistent with applicable requirements and the needs of the small business community by developing and offering integrated and comprehensive instructional training courses and business advising services to local entrepreneurs and the small business community, which includes the development of business plans, marketing plans, financial plans, access to capital, international trade, and/or other applicable areas.

  5. Develops and teaches classes on various subjects concerning small business and international trade.

  6. Cultivates and manages relationships with key stakeholders, external agencies, local businesses, and other business technical assistance providers.

  7. Promotes Center programs and services to community organizations, local businesses, and centers of influence. Develops joint programs and solicits additional funding support from governmental agencies, corporations, and/or other potential funding sources.

  8. Collaborates with applicable agencies to assist in the development and implementation of statewide private and public sector initiatives to increase and improve services to the community.

  9. Schedules and assigns classes, which includes negotiating space and shared resources and coordinating instructional computer laboratories.

  10. Participates in the development and administration of the section budget, contracts, and grants; coordinates the allocation of resources following budget approval; recommends approval of expenditures.

  11. Collects and analyzes a variety of complex data and information. Performs statistical analysis and summarizes findings in applicable reports or other communication mediums.

  12. Participates in/on a variety of meetings, committees, task forces, and/or other related groups to communicate information regarding services, programs, areas of opportunity, and/or other pertinent information as appropriate.

  13. Serves as a liaison with other departments within the College, the community, and external agencies in order to provide information on available resources, programs, and/or services.

  14. Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.


Master's Degree in International Trade, Business Administration or related field. Three years progressively responsible program development experience related to small business, including two years of supervisory experience.


Knowledge of:

  • Supervisory principles;
  • Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes;
  • Budgeting principles and practices;
  • Curriculum and instruction principles and practices;
  • Entrepreneurial principles and practices;
  • Small business financing mechanisms;
  • Program marketing principles and practices;
  • Program management principles and practices;
  • Public relations principles and practices;
  • Teaching methodologies utilized in community college environment.

Demonstrated Skill in:

  • Supervising subordinate staff;
  • Interpreting and applying applicable laws, rules, and regulations;
  • Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals;
  • Developing curriculum for business and international trade programs;
  • Monitoring and evaluating instructional methods and modes of delivery;
  • Cultivating relationships with external agencies and businesses;
  • Developing and strategically disseminating marketing and promotional materials;
  • Advising on a broad range of business-related topics;
  • Preparing a variety of reports related to operational activities, including statistical analysis;
  • Developing, recommending, implementing, and monitoring policies, procedures, and work flow;
  • Working with diverse academic, cultural and ethnic backgrounds of community college students and staff;
  • Utilizing computer technology used for communication, data gathering and reporting;
  • Communicating effectively through oral and written mediums.


Work is generally performed in an office environment, with frequent interruptions and irregularities in the work schedule. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.

REV: 04/07

REPLACES: Small Business Development Center Director