Portland Community College | Portland, Oregon

TITLE: Program Manager III

CATEGORY: Management

FLSA: Exempt



Under the direction of the Dean, Program Director, Vice President or Campus President manages and administers an assigned program, which includes overall program design and development, for a complex District-wide programmatic area. Responds to inquiries from College departments, the community, and/or external agencies and supervises administrative services professionals, paraprofessionals, and technical/support staff.


The Program Manager III is the third level in a three level Program Management series. The Program Manager III is distinguished from other Program Managers by its responsibility for the most complex programs based on a variety of characteristics such as number of program partners and funding sources, the targeted population, number of locations, and the life cycle of the program. Programs are broader in scope and depth requiring advanced program knowledge. Programs are far reaching and have significant impact. Programs typically have large levels of resources to manage, including staff, budgets, and equipment.


  1. Supervises academic and/or administrative professionals, paraprofessionals, technical/support, and/or classified staff. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.
  2. Develops, plans and implements goals, objectives, strategies, policies, and procedures for multiple complex educational programs, which includes: developing and evaluating curriculum, implementing program revisions, preparing accreditation information and documentation, resolving faculty and student issues, and/or performing other related activities.
  3. Analyzes data and assesses needs and opportunities.
  4. Advises students, faculty, and staff on a variety of issues related to assigned programmatic area.
  5. Manages grant programs in assigned areas of responsibility, which includes: applying for grants, monitoring compliance with grant conditions and terms, maintaining intake and accountability procedures, evaluating grants for program applicability, maintaining grant records, and/or performing other related activities.
  6. Analyzes, reviews, and develops administrative and programmatic systems and procedures to ensure effectiveness of programs and compliance with internal and external requirements.
  7. Develops, recommends, and administers policies, procedures, and processes in support of departmental operations; implements and monitors compliance with approved policies, procedures, and processes.
  8. Collects and analyzes a variety of complex data and information. Performs statistical analysis and summarizes findings in applicable reports or other communication mediums.
  9. Participates in/on a variety of meetings, committees, task forces, and/or other related groups to communicate information regarding services, programs, areas of opportunity, and/or other pertinent information as appropriate; represents the District on Local, State, and National committees, advocacy groups, and/or other related groups; confers with a variety of governmental agencies and other organizations regarding program issues.
  10. Develops, implements, and monitors multiple program budgets, ensuring compliance with applicable fiscal restraints; implements and allocates resources following budget approval; approves expenditures.
  11. Develops and administers variety of administrative documents, which may include: Requests for Proposals, Requests for Quotes, service provider contracts, procedural guidelines, proposal applications, grants, and/or other related documents.
  12. Prepares and delivers presentations regarding assigned program; facilitates meetings on program services and issues; attends professional conferences and training sessions.
  13. Serves as a liaison with other departments and students within the College in order to provide information on available resources, programs, and/or services.
  14. Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.


Adult Basic Skills

Positions assigned to Adult Basic Skills may also be responsible for:

  • Managing the student support and accountability components related to the Adult Basic Education and English for Speakers of Other Languages programs including intake, testing, advising, class placement, data collection, and data analysis for state and federal reporting

  • Managing program activities for assigned tutoring centers and technology initiatives for the division

Alternative Programs

Positions assigned to Alternative Programs may also be responsible for:

  • Managing student achievement and retention programs for at-risk students at contracted school districts

  • Developing alternative education options for at-risk student populations

  • Assisting with enrolling students in applicable programs

  • Consulting and advising students with behavioral and/or academic problems and issues

Emergency Services

Positions assigned to Emergency Services may also be responsible for:

  • Overseeing the coordination of field internships and clinicals through subordinate staff, department heads, and faculty

  • Providing building administration activities

Gateway to College

Positions assigned to Gateway to College may also be responsible for:

  • Collaborating with other colleges and school districts around the country on Gateway to College and dual credit curriculum alignment and operational issues

  • Designing and implementing new tools and systems to assist with program management activities, including custom videos, seminars, on-line surveys, databases, web sites, extranets, newsletters, and/or other applicable items

  • Collaborating with national partners, educational leaders, policy makers, regulatory agencies, and/or other applicable parties to advocate program components and funding

Mental Health/Alcohol and Drug Clinical Services

Positions assigned to Mental Health/Alcohol and Drug Clinical Services may also be responsible for:

  • Designing and coordinating DHS/STS client clinical service delivery between DHS/STS and Oregon Health Plan provider agencies

  • Providing supervision, clinical supervision, coordination and direction to alcohol and drug assessment/mental health staff, staff from PCC and Mt. Hood Community Colleges

  • Coordinating multi-agency educational activities related to mental health/alcohol and drug for client and staff


Positions assigned to PACTEC may also be responsible for:

  • Providing leadership, consultation, and support to instructional and administrative staff of the College and applicable school districts within the state regarding technical education program development, implementation, quality improvement, reporting, and evaluation

  • Responsible for all aspects of PCC's Dual Credit program
Title III Project

Positions assigned to Title III Project may also be responsible for:

  • Providing technical support to committees and task force groups at the College in support of student retention and/or other institutional projects

  • Upgrading, updating, and maintaining software programs in support of Title III programs

Workforce Development

Positions assigned to Workforce Development may also be responsible for:

  • Developing and maintaining adequate control and reporting systems;
  • Preparing reports and records regarding program activity and ensure that all contractual obligations for both financial and programmatic are met.


Minimum qualifications may vary with professional field and legal/licensure requirements:

PACTEC, Title III Project, Alternative Programs, Gateway to College and Mental Health/Alcohol and Drug Clinical Services positions require a Master’s degree in Education, Social Work, Counseling, Special Education, Psychology, Public Administration, Student Services, Business Administration or related field. Three years progressively responsible experience related to area of assignment, including two years of supervisory experience.

Emergency Services and Adult Basic Skills positions require a Bachelor’s degree in Education, Business Administration, Vocational Education, Health Services or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Three years progressively responsible experience related to area of assignment, including two years of supervisory experience.


Knowledge of:

  • Supervisory principles;

  • Grant management principles and practices;

  • Advanced principles and practices in assigned programmatic area;

  • Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes;

  • Public relations principles;

  • Budget administration principles;

  • Marketing principles;

  • Grant and/or contract administration principles;

  • Analytical methods and techniques;

  • Area resources;

  • Needs assessment methods;

  • Fiscal accounting principles;

  • Strategic planning principles;

  • Program/project management principles and techniques;

Demonstrated Skill in:

  • Supervising subordinate staff;

  • Interpreting and applying applicable laws, rules, and regulations;

  • Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals;

  • Preparing and administering budgets;

  • Managing, marketing, and promoting programs;

  • Planning and implementing program components;

  • Compiling and analyzing data;

  • Conducting needs analysis;

  • Preparing, managing, and administering grants and/or contracts;

  • Speaking in public;

  • Conducting outreach activities;

  • Preparing collateral and marketing materials;

  • Developing strategic plans;

  • Interpreting complex documents;

  • Analyzing the applicability and/or value of the implementation of emerging trends and/or services;

  • Assessing the consequences and outcomes of program initiatives;

  • Ensuring compliance with applicable internal and external program requirements;

  • Monitoring legal and regulatory changes;

  • Maintaining confidentiality;

  • Analyzing processes and making recommendations for improvement;

  • Researching, analyzing, and applying relevant information to the development of departmental processes and programs;

  • Coordinating activities with other internal departments and/or external agencies;

  • Preparing a variety of reports related to operational activities, including statistical analysis;

  • Working with diverse academic, cultural and ethnic backgrounds of community college students and staff;

  • Utilizing computer technology used for communication, data gathering and reporting;

  • Communicating effectively through oral and written mediums;


Work is generally performed in an office environment with frequent interruptions and irregularities in the work schedule. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.

Revised: 7/2013

REPLACES: 11/2008

REPLACES: Gateway to College National Network Director; Student Retention & Support Manager; MH/A&D Clinical Services Manager; Title III Projects Coordinator; PAVTEC Regional Coordinator; Emergency Services Department Director