Portland Community College | Portland, Oregon

TITLE: Human Resources Specialist II

CATEGORY: Confidential

FLSA: Non-Exempt

GRADE: F

JOB SUMMARY

Under the direction of the Human Resources Manager provides specialized paraprofessional support in administering a program in an assigned human resources area. Typical responsibilities include: processing a variety of complex forms, ensuring compliance with applicable policies, procedures, laws, and regulations; providing technical guidance and expertise to employees regarding applicable policies, procedures, and programs; reviewing employee data and information for accuracy and completeness; and/or performing other related activities.

DISTINGUISHING CHARACTERISTICS

The Human Resources Specialist II is the second level in a two level human resources series. The Human Resources Specialist II is distinguished from other human resource positions by its specialized paraprofessional responsibility in administering a program in assigned functional area within human resources.

TYPICAL DUTIES AND RESPONSIBILITIES

  1. Serves as a liaison between program providers and employees and their dependents, ensuring timely, equitable, and courteous resolution of problems and issues; responds to inquiries from employees and/or their dependents regarding policies and procedures related to program(s) in assigned area of responsibility.
  2. Coordinates, reviews and administers assigned program(s) within the human resources function.
  3. Serves as a liaison between Human Resources and other divisions; represents the District in a variety of meetings. Provides information on Human Resources issues.
  4. Develops and facilitates training sessions on a variety of human resources topics.
  5. Researches, monitors, and enforces policies to ensure compliance with applicable internal policies/procedures and legal requirements.
  6. Performs research related to confidential human resources issues; compiles and evaluates data and makes recommendations based on findings.
  7. Prepares and presents reports related to projects and areas of responsibility.
  8. Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.

POSITION SPECIFIC DUTIES AND RESPONSIBILITIES

Benefits

Positions assigned to Benefits may also be responsible for:

  • Coordinating annual benefit enrollment process and facilitating enrollment of employees in benefit programs.

  • Assisting with the administration of the tuition waiver program.

  • Conducting new employee benefit orientation sessions.

  • Working collaboratively with external brokers and vendors to ensure benefits enrollment information is current, resolve issues, and/or get clarification on contract provisions.

  • Assisting with retirement processing of employees.

  • Processing a variety of leaves and/or claims, including short and long-term disability, life insurance, family medical leave, and/or other applicable events.

Employment Services

Positions assigned to Employment Services may also be responsible for:

  • Assisting with College recruiting and selection activities.

  • Ensuring compliance with application procedures.

  • Assisting departments with recruiting, screening, and evaluation methodology development.

  • Processing employment requisitions.

  • Reviewing applications and screening for minimum requirements, which includes notifying rejected applicants.

  • Completing new hire paperwork and associated procedures to ensure the efficient processing of new employees.

MINIMUM QUALIFICATIONS

High School Diploma or G.E.D. and college level course work in Human Resources, Business Administration or related field. Relevant experience may substitute for the college level course work. Two years experience working in a specialized human resources area such as employment or benefits is required.

KNOWLEDGE AND SKILLS

Knowledge of:

  • Customer service principles;
  • Recordkeeping principles and practices;
  • Modern office practices;
  • Recordkeeping principles;
  • Applicable human resource programs in assigned area of responsibility;
  • Basic recordkeeping principles;
  • Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes.

Demonstrated Skill in:

  • Preparing reports;
  • Compiling and organizing information;
  • Providing customer service;
  • Processing forms and paperwork utilizing established procedures and guidelines;
  • Interpreting and applying applicable laws, rules, policies, procedures, and regulations;
  • Coordinating and executing multiple tasks;
  • Prioritizing work;
  • Facilitating the resolution of problems;
  • Reconciling billing statements;
  • Maintaining a variety of records and logs;
  • Maintaining confidentiality;
  • Working with diverse academic, cultural and ethnic backgrounds of community college students and staff;
  • Utilizing computer technology used for communication, data gathering and reporting;
  • Communicating effectively through oral and written mediums.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Work is generally performed in an office environment, with frequent interruptions and irregularities in the work schedule. Frequent reaching, sitting, walking, and standing may be required. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job.

REV: 05/12

REPLACES: 04/07, Benefits/Compensation Specialist, Benefits Specialist, Employment Representative