Portland Community College | Portland, Oregon

TITLE: Associate Dean

CATEGORY: Management

FLSA: Exempt



Under the direction of the Dean this position works under broad, administrative direction with significant responsibility in planning, organizing, and managing services associated with academic advising, outreach/admissions, information, testing, student employment, cooperative education, orientation, career planning, academic support, student discipline, and student behavioral intervention. Responds to inquiries from College departments, educational institutions, the community, students, and/or external agencies and supervises academic professional, classified, technical/support, and student staff.


The Associate Dean provides direction in developing, expanding, revising, improving, and ensuring the successful operation of multiple functional areas within Student Services.


  1. Supervises professional staff, classified staff, technical/support, and/or student staff. Evaluates and oversees the development of professional development plans and goals for assigned staff in accordance with good management practices, campus policies, and college bargaining agreements. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.
  2. Provides leadership in planning, implementing, evaluating, and modifying multiple student service programs, processes, and operations related to assigned areas of responsibility; interprets and applies federal and state mandated guidelines. Plans, implements, administers, and evaluates related projects and services impacting the college.
  3. Establishes, monitors, evaluates, and modifies processes, procedures, and/or standards, ensuring alignment with the College’s mission, values, goals, and objectives, as well as all local, state, and federal laws and regulations.  Monitors programs to ensure compliance with applicable accrediting bodies. Plans, organizes, administers, and manages processes and operations related to assigned areas of responsibility; interprets and applies federal and state mandated guidelines. Plans, implements, administers, and evaluates related projects and services impacting the college.
  4. Serves as a liaison to applicable external agencies, internal departments, and applicable educational institutions representing the College with respect to student services processes and procedures.
  5. Develops and implements improvements to services and programs for the College at the campus and District levels, which involves working closely with Deans and upper management to identify student needs.
  6. Oversees the maintenance of a variety of student and program records and information in assigned areas of responsibility.
  7. Oversees the development, implementation, and reporting of Outcome and Assessment Programs for areas of supervision.  Serves as liaison to student service departments for Program Review.
  8. Oversees the development and facilitation of information sessions, presentations, and/or workshops related to assigned areas of student services, which may include: recruitment events and materials, high school outreach programs, new student orientation, campus tours, resource events, outreach, and/or other related areas.
  9. Responds to and resolves student behavioral concerns, including disciplinary and health/safety issues. Responds to and resolves student, faculty, and/or staff grievances and complaints.
  10. Develops and administers budgets in assigned areas of responsibility; implements and allocates resources following budget approval; approves expenditures.
  11. Evaluates and communicates the impact of potential legal or regulatory changes on the College.
  12. Advises and responds to questions from College departments and external agencies regarding complex issues or policies impacting assigned programs and services.
  13. Manages specific programs at the campus in order to increase enrollment by providing specialized services for specific populations within the area, which may include developmental education students, single parent, and/or other identified populations.
  14. Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.


Master’s Degree in student affairs, student personnel administration, education, educational leadership, public administration, or other related field.

Three years of experience leading and coordinating the work of other staff, preparing and monitoring budgets, and performing program planning and administrative work in the area of student services or student support programs in higher education.


Knowledge of:

  • Managerial principles;
  • Student services administration principles and practices at post-secondary institutions;
  • Records maintenance principles and practices;
  • Budgeting principles and practices;
  • Program management principles;
  • Higher education principles and practices.

Demonstrated Skill in:

  • Mediating conflict;
  • Supervising and providing leadership to subordinate staff;
  • Developing, recommending, implementing, and monitoring policies, procedures, and work flow;
  • Developing and facilitating information sessions, presentations, and/or workshops;
  • Preparing a variety of reports related to departmental activities, including statistical analysis;
  • Developing and managing a budget;
  • Evaluating assigned programmatic area for compliance with applicable regulations;
  • Speaking in public;
  • Coordinating the preparation and publication of a variety of reports and/or promotional materials;
  • Conducting research to identify solutions, resolve problems, or provide information;
  • Working with diverse academic, cultural and ethnic backgrounds of community college students and staff;
  • Utilizing computer technology for communication, data gathering and reporting activities;
  • Communicating effectively through oral and written mediums.


Work is generally performed in an office environment with frequent interruptions and irregularities in the work schedule. Learned physical skill is required for keyboarding. Frequent walking, standing, or sitting may be required. Working hours may vary and occasional evening or weekend work is required. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.

REVISED: 04/12

REV: 04/07

REPLACES: Associate Dean of Student Development