Portland Community College | Portland, Oregon

TITLE: Library Circulation Services Manager

CATEGORY: Management

FLSA: Exempt

GRADE: I

JOB SUMMARY

Under the direction of the District Library Director, manages the day-to-day operations of functional areas within the Circulation Services division.  The scope of responsibility includes all libraries and points of service delivery in the District.  Participates in the development, recommendation and administration of division policies, procedures and processes.  Oversees and provides budget input in assigned functional areas.  Works collaboratively with College departments, the community, and/or external agencies.  Supervises a large pool of full time and part time Classified and casual employees assigned to work on the circulation team.  Serves on the Library Advisory Committee and acts as liaison between that group and the intercampus circulation team.

DISTINGUISHING CHARACTERISTICS

The Library Circulation Services Manager has overall responsibility and accountability for providing planning and direction to multiple functional areas within the department.  The incumbent coordinates circulation services and manages the daily operation of all district libraries with an emphasis on ensuring quality service for patrons. 

TYPICAL DUTIES AND RESPONSIBILITIES

  1. Plans, organizes, maintains and manages the processes and operations of the Circulations Services division including circulation (i.e. materials movement, Summit), interlibrary loan, film booking, equipment checkout, reserves, security, and facilities maintenance.  Manages the activities of the assigned division (e.g. planning, implementing, administering, and evaluating projects and services impacting Library operations district wide).   Functions as the managerial liaison to the Rock Creek Campus leadership team.
  2. Develops, recommends and administers policies, procedures and processes in support of the Library Circulations Services division operations in collaboration with managers of multiple divisions; implements and monitors compliance with approved policies, procedures and processes.
  3. Supervises Classified staff (e.g. Library Technicians) and a pool of casual employees and student help assigned to area of responsibility including hiring, evaluating, training disciplining and recommending dismissal as necessary. 
  4. Monitors the budget for staff and supplies/equipment expenditures.   Plans, prioritizes and recommends supplies and equipment.
  5. Responsible for circulating and maintaining the integrity of the collection and ensuring accurate records.
  6. Acts as final arbitrator for individual patron complaints or concerns regarding circulation services.
  7. Coordinates problem resolution for all facility-related issues.
  8. Manages the execution of library-related contracts and negotiates contracts with large vendors.
  9. Performs circulation duties as staffing patterns dictate.
  10. Participates in long-range planning for District Library Services, working in collaboration with College management, library staff, the Library Advisory Committee and others to develop strategic plans supporting library circulation services.  Evaluates new technology and products and makes appropriate recommendations for purchase and implementation.  Provides project management for applicable technology deployments.
  11. Collects and analyzes a variety of complex data and information.  Performs statistical analysis and summarizes findings in applicable reports, surveys and other communication mediums.
  12. Participates in a variety of meetings, committees, consortia and/or other related groups to communicate information regarding services, information resources, continuing education opportunities, and/or other pertinent information as appropriate.
  13. Serves as liaison with other departments and students within the College in order to provide information on available resources, programs and/or services.
  14. Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

Master’s degree in Library Science from an American Library Association accredited institution or a Bachelor’s degree in Library Science, Business Administration or a related field.  Relevant experience may substitute for the degree requirement on a year-for-year basis.  Three years’ of progressively responsible experience related to areas of assignment, including one year of lead or supervisory experience. Successful completion of PCC Lead Academy or a comparable external leadership training program may substitute for up to 6 months of lead or supervisory experience.

KNOWLEDGE AND SKILLS

Knowledge of:

  • Supervisory principles;
  • Budget principles;
  • Procurement principles;
  • Library science principles and practices;
  • Library cataloguing principles and practices;
  • Integrated library systems;
  • Automated library circulation systems.

Demonstrated Skill in:

  • Supervising subordinate staff;
  • Coordinating activities with other internal departments and/or external agencies;
  • Developing and implementing effective recordkeeping processes;
  • Preparing a variety of reports related to operational activities, including statistical analysis;
  • Developing, implementing, and monitoring policies, procedures, and work flow;
  • Project management;
  • Working with diverse academic, cultural and ethnic backgrounds of community college students and staff;
  • Utilizing computer technology used for communication, data gathering and reporting;
  • Communicating effectively through oral and written mediums.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Work is generally performed in a standard office environment with frequent interruptions and irregularities in the work schedule. Learned physical skill is required to perform automated circulation function.

REVISED: 03/2011; 10/2014

REPLACES: Library Services Manager, 4/2007