Portland Community College | Portland, Oregon

TITLE: District Custodial Services Manager

CATEGORY: Management

FLSA: Exempt

GRADE: J

JOB SUMMARY

Under the direction of the Facilities Services Management Director manages the custodial services functions on a district-wide basis. Develops and administers operational practices, procedures and standards to ensure consistency across the district in terms of cleanliness and a safe environment provided to all campus users. Identifies opportunities for custodial effectiveness and efficiencies across the district, including cost efficiencies achieved through standardized use of equipment and supplies and is responsible for the implementation of those efforts throughout the district.

DISTINGUISHING CHARACTERISTICS

The District Custodial Services Manager is responsible for developing and administering district-wide custodial services operating policies and procedures and providing district oversight of function to ensure standards and consistency at all campuses/centers is achieved.  This is distinguished from the Campus Custodial Services Supervisor who serves as a first-line supervisor responsible for the day-to-day custodial services operations for an assigned campus or center..

TYPICAL DUTIES AND RESPONSIBILITIES

  1. Plans, organizes and manages district-wide custodial functions.  Administers operational policies, procedures, and processes to ensure a safe environment for campus and center faculty, staff, students and guests.  Monitors compliance with applicable environmental/hazardous waste, waste management and recycling regulations.
  2. Develops and implements improvements to custodial services processes, procedures, work flow and/or standards.  Identifies opportunities for custodial effectiveness and efficiencies across the district, including cost efficiencies achieved through standardized use of equipment and supplies and is responsible for the implementation of those efforts throughout the district. 
  3. Manages supervisors, support and student staff and performs both direct and indirect supervision through subordinates. Hires, trains, evaluates, disciplines and recommends dismissal of staff as necessary.
  4. Develops and administers custodial services budget; approves expenditures; reviews financial statements, manages financial operations and implements and allocates resources following budget approval. Reviews monthly financial reports in conjunction with revenue fluctuations.  Identifies and maintains adequate reserves required to fund short and long-term operational requirements.
  5. Works collaboratively with the District Facilities Maintenance Manager on projects with cross-functional implications (maintenance and custodial services).
  6. Participates in/on a variety of meetings, committees, and/or other related groups to communicate information regarding programs, information resources, services, and/or other pertinent information as appropriate. Cultivates and manages relationships with key stakeholders.
  7. Serves as the primary contact with outside contractors and vendors regarding services requested.   Monitors and oversees the work ensuring terms of agreements are met and work is completed satisfactorily.
  8. Serves as a liaison to internal departments within the College, consumers, the general public, to respond to inquiries and provide information on available resources and services.
  9. Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

Bachelor's Degree in Business Administration or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Four years progressively responsible custodial services or physical plant, including one year of supervisory experience.  Positions requires valid State of Oregon Driver’s License.

KNOWLEDGE AND SKILLS

Knowledge of:

  • Supervisory principles;
  • Applicable Federal, State, and Local laws, rules, regulations, codes, and/or statutes;
  • Inventory management principles and practices;
  • Basic budgeting principles;
  • Safety procedures;
  • Mathematical principles;
  • Project management principles;
  • Recordkeeping principles;
  • Vendor management principles.

Demonstrated Skill in:

  • Supervising subordinate staff;
  • Interpreting and applying applicable laws, rules, and regulations;
  • Monitoring and maintaining inventory;
  • Monitoring the performance of external contractors and vendors;
  • Resolving conflict;
  • Managing projects within assigned parameters;
  • Using applicable tools and equipment related to area of assignment;
  • Reading blueprints, schematic drawings, and/or construction drawings;
  • Inventorying and purchasing materials, equipment, and supplies;
  • Prioritizing work and multi-tasking;
  • Monitoring assigned budget;
  • Troubleshooting complex problems related to a variety of facility systems;
  • Preparing a variety of reports related to operational activities;
  • Recommending, implementing, and monitoring policies, procedures, and work flow;
  • Working with diverse academic, cultural and ethnic backgrounds of community college students and staff;
  • Utilizing computer technology used for communication, data gathering and reporting;
  • Communicating effectively through oral and written mediums.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Work is generally performed in both an office environment and an outdoor environment, with frequent interruptions and irregularities in the work schedule. Frequent reaching, sitting, walking, standing, climbing, lifting, stooping, or carrying of equipment and materials may be required. Incumbents may be required to lift and carry up to 50 pounds. Incumbent may be exposed to extreme temperatures, close quarter situations, high and precarious places, moving mechanical parts, and vibrations.

REVISED: 10/21/09

REPLACES: Facilities Manager, 04/07