TITLE: Transportation Coordinator
CURRENT GRADE: 17
Responsible for developing, monitoring, coordinating and implementing the district-wide shuttle schedule between campuses for optimum service and efficiency. Shares lead responsibilities with the Operations Assistant over the Transit Service Operators and Van Drivers. Obtains bids from vendors for printing of parking permits. Distributes and tracks permits sold to staff, faculty and students. Other responsibilities include developing and presenting alternative transportation education programs to students, faculty and staff.
TYPICAL DUTIES AND RESPONSIBILITIES
- Develops, monitors, coordinates and implements the district-wide shuttle schedule between campuses for optimum service and efficiency.
- Leads, directs, guides and monitors the work of Transit Service Operators, Van Drivers and casual relief drivers. Responds to request for assistance by troubleshooting and providing solutions to driver related problems. Assesses training needs and facilitates on-going training to ensure maximum effectiveness. Orients staff to department policies and procedures. Provides input on staff evaluations.
- Obtains bids from vendors for printing of parking permits. Works with vendor to determine appropriate design, color and number sequence of permits.
- Distributes and tracks permits sold to staff, faculty and students by maintaining the college parking permit database system. Exports and imports data between college mainframe and parking database.
- Resolves operational problems related to shuttles and sale of parking permits. Gathers information, defines solutions, meets with staff and other involved parties. Makes decisions on information received.
- Provides assistance in the planning, research and development, and implementation of department policies and procedures.
- Works with representatives from the community and governmental agencies and staff to develop, recommend, advocate and promote alternative means of transportation for students, faculty and staff including but not limited to: public transportation, college shuttle systems, carpooling and rideshare matching, biking and walking, and off-site parking. May conduct college-wide transportation fairs and/or other special events pertaining to department operations.
- Coordinates special projects to accomplish department objectives and/or related to the interests and responsibilities of the department manager.
- Collects, analyzes and reports statistical data regarding the operation of the department; makes planning recommendations based upon statistical reporting.
- Assists other department staff in the parking office as needed which may include but is not limited to the sale of guest parking permits, adjusting parking citations including removing fines from the Banner system and performing collections-related activities.
- As needed, patrols College roadway and parking lots to enforce parking and other applicable regulations; writes parking warnings and citations.
- May be required to drive bus shuttles on a backup basis, which may result in working occasional overtime and filling in on a last minute notice.
- Provides backup for the Operations Assistant/Parking Transportation Services in their absence.
Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.
High school diploma or equivalent supplemented with two years of college level
course work in the area of public administration, business administration, urban
or transportation planning or related field. Related experience may substitute
for the college level coursework on a year-for-year basis.
Three years of parking and/or transportation experience, one of which must have been in a key administrative support role.
Must possess a valid Commercial Driver’s license for operation of motor vehicles within the State of Oregon and possess an acceptable driving record including five years of accident free driving, with no recent moving violations. Must obtain passenger and air brake enforcements within 7 days of hire. Must be able to obtain basic first aid/CPR certification within three months of employment. Must be able to pass a personal and criminal history background check. Must pass a physical examination and submit to periodic drug testing.
Demonstrated Knowledge of:
Alternative transportation and research methods and techniques; personal computers and associated standard office software including word processing, spreadsheets and database applications; customer service standards and principles; mathematical skill; current traffic, parking and transportation issues.
Demonstrated Ability to:
Shift priorities with minimal notice; develop and maintain effective working relationships; evaluate the needs of customers and create effective shuttle schedules that optimize customer ridership; effectively evaluate a situation or issue and develop sound working solutions; communicate effectively orally and in writing; provide effective and responsive service to department customers and contacts; perform all assigned tasks efficiently and accurately and create and maintain accurate records; possess and demonstrate the required level of proficiency in desktop computers and other assigned software or electronic resources, including word processing, spreadsheets and database applications; learn and utilize Banner or other information systems and databases; create and maintain accurate and up-to-date records; work with parking system equipment (e.g., hand-held ticket writers, permit dispensers).
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
Work pressures, disturbances of work flow and/or irregularities in work schedule are accepted and occur with varied frequency. Exposure to inclement weather may occur when patrolling College roadway and parking lots. Extended standing when patrolling College roadway and parking lots.