TITLE: Media Services Technician
EXEMPT STATUS: Non-exempt
Responsible for providing a wide range of hands-on technical assistance in the operation of multi-media and distance education equipment. This work may be performed in an environment in which technical supervision is not available and the incumbent is the primary source for technical information. Incumbent is responsible for training and guiding student or casual help and/or reviewing their work.
The Media Services Technician is distinguished from the Media Services Coordinator in that the Technician carries out the day-to-day responsibilities for an assigned campus. The Media Services Coordinator is responsible for formulating district-wide project plans and overseeing the implementation in addition to some day-to-day technical assistance.
Typical Duties and Responsibilities
- Schedules, delivers and tracks Media Services equipment. Facilitates the use of multi-media equipment, lighting and sound in classrooms, events and campus auditoriums.
- Trains staff, students and faculty how to properly operate multi-media equipment and related software. Provides customer service and assistance to students and staff in the operation of computers and multi-media equipment.
- Installs classroom technology equipment in accordance with college standards.
- Produces written materials for media services such as web pages, newsletters, procedures and instructions.
- Maintains equipment and supply inventory. Collects and logs information on equipment usage.
- Provides input to Media Services Coordinator regarding equipment needs based on level of use and condition.
- Performs adjustments, repairs, and basic maintenance to multi-media equipment. Fixes equipment malfunctions and/or provides other solutions. Installs and replaces classroom media equipment including standardized podium systems.
- Duplicates media (i.e. video tapes, DVDs) for faculty on a limited basis.
- Provides assistance to Presentation Support Specialists in helping Faculty implement technology.
- Works with network technicians to ensure connectivity with media systems.
- Hires, trains and directs student help, and trains part-time casual staff. Ensures that student employment paperwork, such as I-9s and timesheets, are completed and accurate.
- Monitors media services control system and other equipment using remote monitoring software. Troubleshoots classroom equipment malfunctions when indicated on system. Installs system software updates and new programs when needed.
Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.
High school diploma and two years of college-level course work with a concentration in media services, computer applications, or related field. Experience performing the duties described above may substitute for post high school education on a year-for-year basis. One year of experience operating audio visual equipment.
- Knowledge of:
- Current computer software packages which may include HTML editors, web browsers, email, ftp, MS Office, computer operating systems, WebCT and the operational aspects of audio visual equipment.
- Ability to:
- Effectively communicate both in writing and verbally; be an active listener; organize and keep records; remain calm under high pressure situations; analyze and resolve problems with minimal supervision; meet college expectations regarding customer service; interact effectively with students, the public and college staff members; manage time/multi-task.
Work Environment and Physical Requirements
Work is performed both in the Library sites and classroom settings. Exposure to video display terminals occurs with varied frequency. Use of carts and hand trucks. Regular lifting of audio visual equipment/materials weighing 25 to 50 pounds for troubleshooting, repairs, etc. Prolonged standing may be required.