Training Developer/Intranet Specialist
Develops and conducts information technology training for college staff. Promotes the use of technology; assists staff to make the best use of existing and emerging management tools. Develops and maintains central Intranet web pages. Responds to work situations with minimum guidance or direction.
Typical Duties and Responsibilities
1. Designs curriculum and delivers training for college staff on various subjects including using college supported software and tools.
2. Designs, develops, indexes, and maintains technical documentation using the Intranet. Monitors end-user feedback and systems development efforts to facilitate continuing improvement of documentation.
3. Develops computer-based training on ITS supported software. Manages projects including timelines, development of costs, development of content, audio and video recording, digitizing media, writing user interface, developing assessments and creating web animation.
4. Consults with departments to analyze business process-supporting technology needs, and documents new processes for end-user retrieval of data and/or information. Promotes the use of technology and technology tools to support continued efficiency and improvement in departmental processes.
5. Maintains central Intranet web pages. Tasks include coordinating and maintaining user interface, documenting processes and policies related to page development, creating graphics and animations and serving on web related committees and projects.
6. Informs college staff on the value and use of the Intranet and the Web. Consults and advises departments in development of Intranet pages.
7. Applies knowledge of end-user needs and issues to assist other ITS staff with design of end user interface.
8. Evaluates and approves requests for new Banner accounts or special access, and for follow-up with users to be sure passwords and logins are working properly.
9. Evaluates emerging training technology and tools.
Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.
Associate's degree in a computer-related discipline, education or related field is required. Relevant experience may substitute for the degree requirement on a year-for-year basis. Two years of experience in programming, training or systems software and support; one of the two years experience must include the use of web development tools and/or languages such as HTML, JAVA or Perl. Experience must also include creating documentation and performing technical end-user training in a complex technical environment and using instructional design concepts for computer-based training.
Knowledge of: Adult learning techniques; database retrieval tools; web development tools and languages; instructional design concepts for computer-based training.
Ability to: Develop and present computer-based training to a diverse audience; consult with departments to analyze business processes and support technology needs; coordinate multiple projects concurrently and work with a minimum of supervision.
Work Environment and Physical Requirements
Work environment is in an office or computer lab setting and includes typical computer-related noise levels and paper or equipment generated dust. Exposure to video display terminals occurs on a regular basis. Must provide own transportation for travel between campuses and off-site locations. Must constantly keep up with software and system upgrades in order to support end-users. Learned physical skill is required to perform keyboarding and use peripheral equipment. Occasional lifting of equipment or materials. Extended periods of sitting or standing to perform computer applications or conduct training.