TITLE: Computer Specialist
NATURE AND SCOPE OF WORK:
Under the direction of department management, coordinates specific computer activities for the department. Installs and maintains all department computer systems and performs specific computer services. Works with the Information Technology Services staff, other department staff and vendors. Incumbent employs excellent communication skills to convey complex and technical information, including training others who are unfamiliar with various computer platforms and related components and software. Incumbent's contribution is key to ensuring the best computing resources and compatibility with existing PCC computing systems. Responsible for performing technical journey-level work output on an independent basis.
1. Provides problem solving and technical assistance. Responds to telephone, electronic mail, voice mail, verbal and written service requests to provide on-call assistance. Assistance is provided either in person, by telephone, electronic mail, voice mail or help desk concept.
2. Installs and maintains software on LAN and stand alone stations. Data may include materials developed in many programs and graphic elements.
3. Works with vendors to understand and diagnose the systems' health, and build reports. Helps research needs to upgrade systems. Installs and tests new printing systems.
4. Troubleshoots and resolves hardware and software problems within the department as well as network problems. Modifies settings or replaces faulty components to resolution, which may involve coordination with ITS network staff. Works with Information Technology Services to ensure effective interfaces with college information systems.
5. Assists college staff and faculty with the output of data from application software such as Word Perfect, Word, Access, PowerPoint, Excel, PageMaker, communications software, etc.
6. Provides technical documentation and provides user training and basic recovery procedures for those systems. Serves as resource for creating documentation and training materials in response to faculty and staff inquiries for technical support.
7. Selects and maintains computer supply inventory for the department system-wide.
8. Coordinates repair of computer equipment and peripherals. Performs basic diagnosis and repairs. Provides maintenance and problem diagnosis on all systems.
9. Attends and participates in campus-wide and departmental meetings and committees to discuss computer-related issues, as well as contribute to ITS projects as a team member
10. Performs other related duties as assigned.
Coordinating a variety of activities and/or responding to peak work load periods can result in periods of high pressure. Incumbent is generally able to regulate own schedule, work flow, etc. Regular exposure to video screens, electrical and electronic equipment. Responds to emergency service calls and district-wide situations in a constantly changing environment. Exposure to video display terminals and computer related noise levels, as well as dust and equipment cleaning materials, occurs on a regular basis.
Learned physical skill required to perform keyboarding functions. Regular lifting of equipment/materials for installations, troubleshooting, repairs, etc.
High school diploma or equivalent. Associate's degree or two years of college-level course work or training in a computer-related discipline. Experience performing the duties of the job may substitute for the post-secondary education or training on a year-for-year basis.
Two years of experience which demonstrates a good working knowledge of computers is required. Must have knowledge of personal computer and mainframe technologies, printers and networks; proficiency in a variety of applications software (e.g., Word Perfect, Word, Access, Power Point, Excel, communications software, PageMaker, etc.). Must have knowledge of relational databases, client-server architecture and operating systems, the Internet, TCP/IP protocol, Ethernet and mainframe operations.
Excellent verbal and written communication, and time management/multi-tasking skills. Strong analytical and problem solving ability. Good understanding of computer hardware for troubleshooting and diagnosing problems. Familiarity with use of Internet-based services such as electronic mail, WWW, News, Netscape and other LAN and data communications hardware and software.