Title: Class Scheduling Coordinator
Exempt Status: Non-Exempt
Under general direction assures the accuracy of the electronic class schedule including web entry pages. Develops and conducts training for users of the schedule entry process. Provides subject matter expertise to all schedule entry system department users. Interfaces with most college departments at multiple levels.
The position provides consultative support and training to schedule entry system users to enhance
the accuracy of the quarterly class schedule. Acts as the liaison with Technology Solutions
Services for upgrade testing rollout support and system problem resolution.
Typical Duties and Responsibilities
- Develops curriculum and delivers initial and ongoing training for all data entry persons in the use of the class scheduling system. Training forums include classroom, individual and computer based. Creates, maintains and revises all scheduling related training and process documentation in the form of web pages on the PCC Intranet.
- Continually assesses the progress and abilities of users; provides additional training and feedback to management, as needed.
- Audits the electronic schedule. Provides and directs necessary maintenance of the on-line information that is input by department users. Notifies departments of inconsistencies and facilitates modifications to data irregularities. Monitors the usability of existing audit reports and develops new reports when needed. Provides quality control of user input.
- Leads the continuing effort to improve the end-user system interface. Tests system upgrades. Is the preferred resource for providing solutions to class schedule entry and process issues.
- Troubleshoots problems with the printed, online and Banweb schedules. Adds new courses to the schedule for multi-campus programs.
- Leads an ongoing effort to enhance the appearance and functionality of the PCC class schedule.
- Works with the Curriculum Office to stay current with the changes being made to the master course data.
- Maintains and updates the system specific rules and procedures required for the operation of the class scheduling process.
- Acts as a system gatekeeper by approving requests for new accounts, special access and removing inactive accounts. Works behind the scene to create each new term in Banner, updates schedule entry tables and forms, “rolls” the previous schedule into the new term; performs system updates to activate new terms, runs processes that facilitate the schedule downloads, enforces schedule deadlines.
- Maintains up to date knowledge of related systems.
- Performs other related duties as assigned.
Work is performed in a variety of settings including office, a class room training environment,
and campus academic division/department offices. Work pressure, disturbances of work flow, and
schedule irregularities are expected and occur on an intermittent basis. Exposure to video display
terminals occurs on a regular basis.
Learned physical skill is required to perform keyboarding functions. Minimal physical exertion
High school diploma or equivalent required. At least two years of college level course; work or training in adult education and data processing or related area. Relevant experience may substitute for the college level course work or training. Two years work experience which must include creating documentation and successfully performing technical end-user training in a complex environment is required.
- Knowledge of:
Scheduling systems, files and master files, adult training techniques, course design and testing techniques.
- Ability to:
Manipulate data electronically and provide technical assistance to others, communicate technical/complex information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to Class Scheduling effectively. Must be able to provide own transportation to other campuses or required locations.