TITLE: Student Resource Specialist
CLASS: Academic Professional
EXEMPT STATUS: Exempt
NATURE AND SCOPE OF WORK
The Student Resource Specialist is responsible for providing a broad range of services in support of students enrolled in such programs as High School Completion, General Education Diploma, Youth Empowered to Succeed, Multicultural Academic Program, development education, or specific professional/technical programs. Incumbents initiate student contact to ensure student success within program, provide career and vocational advising, admissions advising, and counsel on attendance and other issues, research and evaluate available community services in assisting students at removing barriers, and develop and implement recruitment and retention strategies. Design and deliver workshops and mini training sessions and credit level courses. Incumbents in this classification work independently at an assigned campus or remote site.
PRINCIPAL ACCOUNTABILITIES (Includes some or all of the following)
1. Advise students on program requirements. Develop academic goals. Evaluate student's academic history and education, including transcript evaluation. Introduce students to resources available through the college. May assist students in career exploration.
2. Work collaboratively with program faculty and department chair to develop strategies for keeping at-risk students in class. Work collaboratively with other departments to facilitate and address student and program needs.
3. Provide support for students experiencing family, personal, or economic crises, which may impact school performance. Help student to access needed counseling services, support networks, community health, or housing services.
4. Develop, facilitate, and deliver classroom instruction on various topics such as time management, study strategies, goal setting, learning styles, career planning, and communication skills.
5. Consult with a variety of social service agencies in the community to explain program requirements generally, or address individual student progress or needs.
6. Develop, implement and maintain marketing, recruitment and retention strategies for assigned program. Create brochures, orientation materials, forms, and documents for distribution and/or presentation. Coordinate activities to introduce student to available community services and campus resources. Facilitate orientation meetings. Make presentations to schools, community organizations, churches, and other groups to explain program.
7. Maintain an active case file on each enrolled student. Maintain accurate case notes and documentation. Ensure confidentiality is maintained. Maintain statistical information and summarize information in reports as needed. Submit required paperwork according to specified timelines.
8. Perform related duties as assigned.
Work is typically performed in an office environment. Evening hours are required. Occasional weekend hours may be required.
Occasional lifting of marketing materials and display units used for college/high school fairs required. Travel between campuses and various remote sites requires the ability to drive and use of a personal vehicle.
Bachelor's degree in Education, Psychology, Social Science, Counseling, or related field. Experience performing the duties of this job may substitute for the degree requirement on a year for year basis; OR degree and experience requirements established by the Subject Area Committee and approved by the Vice President of Academic and Student Affairs.
Demonstrated experience working in an educational or social service environment. Demonstrated experience working with at-risk and culturally diverse populations. Experience working with students or clients in advising and developing goals. Experience assessing student needs and coordinating educational and community based services. Experience managing caseload and case files. Fluency in a second language may be required dependent on job assignment. Industry experience may be required depending on assigned program.
KNOWLEDGE, SKILLS, AND ABILITIES
Considerable knowledge of local, state, and federal rules and regulations, PCC academic requirements high school completion requirements, CIM/CAM, Prep, PASS or Perkins goals relating to specific program assigned.
Considerable knowledge of subject area and faculty issues.
Considerable knowledge of ethnic and cultural issues.
Knowledge of assessment, testing, and the interpretation and application of test results.
Knowledge of available college and community resources and/or programs.
Skill in operating a computer and various supporting software packages.
Skill in delivering public presentations.
Skill in effective advising and counseling techniques.
Skill in analyzing, interpreting and assessing data related to student progress, persistence, retention, success and drop out retrieval.
Ability to work with at-risk and culturally diverse populations.
Ability to prioritize multiple projects and work in an environment with regular interruption.
Ability to maintain a professional demeanor during emotionally charged situations.
Ability to explain policies and procedures/rules and regulations in a non-threatening manner.
Ability to operate a variety of office equipment.
Ability to effectively communicate in oral and written form.
Ability to meet required timelines.
Ability to manage and keep organized detailed information about the program and student progress.