Portland Community College | Portland, Oregon

TITLE: First Year Experience Coordinator

CLASS: Academic Professional




The First Year Experience Coordinator is responsible for overall implementation and coordination of retention programs for new students at PCC. In conjunction with the First Year Experience Steering Committee this position will coordinate and facilitate efforts across the district to provide a unified approach to interventions aimed at increasing retention and success rates of new students. First Year Experience programs include orientation, college success classes/workshops and welcome events. Incumbents in this position will collaborate with a variety of staff across the college including Student Outreach and Orientation Coordinators, Institutional Effectiveness, enrollment management staff and department faculty chairs in an effort to increase first year student success and retention.


  1. Provides guidance to and facilitates the First Year Experience Steering Committee with the design and coordination of district-wide First Year Experience programs including orientations, college success classes/workshops, presentations and other outreach programs for students in their first year at PCC. The incumbent will research best practices and make recommendations for improvements and changes to programs in an effort to increase student retention.
  2. Works with the Dean of Students, Student Outreach and Orientation Coordinators and the PCC Marketing team to develop and implement district-wide marketing and recruitment strategies for First Year Experience programs emphasizing the value of college success courses.
  3. In collaboration with Institutional Effectiveness, tracks student enrollment and retention statistics, gathers data, and writes reports regarding program success and impact. Evaluates progress of new student programs to ensure continuous improvement and growth.
  4. In partnership with the counseling department faculty chairs, maximizes offerings of free College Success and other Career Guidance courses. In addition, coordinates efforts to increase consistency and effectiveness of course offerings and instructional content to improve student success and retention.
  5. In coordination with the Title III Retention Coordinator, develops and implements retention initiatives that are aimed specifically at students in their first year at PCC.
  6. Works with the Student Outreach and Orientation Coordinators to integrate existing "online" and "in person" new student orientations and multiple new student programs.
  7. Collaborates and maintains successful working partnerships with faculty, academic advisors and specialty support programs that already provide new students support structures.
  8. Performs other related duties as assigned.


Work is typically performed in an office environment with a high level of student contact. During peak periods such as beginning of term, incumbent will typically work extended hours, possibly including weekends. This position requires travel among PCC campuses requiring the use of a personal vehicle.


Occasional light lifting of large quantities of new student program materials that may weigh up to 30 pounds is required.


Bachelor’s degree in Education or related field. Relevant experience may substitute for the degree requirement on a year by year basis.

Demonstrated experience in student services or counseling in a post-secondary academic environment. Experience in program and project coordination.


  • Considerable knowledge of effective project coordination techniques.
  • Considerable knowledge of new student program approaches, principles and theories that strengthen resiliency factors for new students and develop academic support structures.
  • Knowledge of student development theory and best practices.
  • Knowledge of effective principles used in developing an academic plan.
  • Knowledge of student success strategies and retention techniques.
  • Skill in operating a computer and various supporting software packages.
  • Ability to effectively plan and organize events.
  • Ability to organize and effectively communicate large quantities of information to diverse groups of people and professionally represent PCC to a diverse group of new students.
  • Ability to design and create publications that attract and engage new students.
  • Ability to effectively communicate in oral and written form.

NEW: 2/21/08