Portland Community College | Portland, Oregon

TITLE: Financial Aid Advisor

CLASS: Academic Professional

EXEMPT STATUS: Exempt

LEVEL: 2

NATURE AND SCOPE OF WORK:

The Financial Aid Advisor, under the direction of the Financial Aid Coordinator, provides financial aid services to students on a district-wide basis, including two community college service districts. The Financial Aid Advisor will conduct student need analysis, perform federal verifications and packaging of student aid, certify federal loan eligibility, provide financial aid counseling, make professional judgment decisions regarding student aid eligibility and facilitate problem solving with students and parents. Incumbents in this job classification will interact with specific outside agencies to facilitate the student eligibility process and he/she is accountable for ensuring compliance with federal regulations.

The Financial Aid Advisor is distinguished from the Financial Aid Coordinator in that the Financial Aid Advisor focuses on the core responsibilities associated with screening students for financial aid eligibility. The Financial Aid Coordinator provides leadership and program management over an assigned area of specialty, adjudicates appeals and provides training and direction to other staff.

PRINCIPAL ACCOUNTABILITIES: (Includes some or all of the following)

  1. Conducts needs analysis in compliance with federal criteria to determine the relative eligibility of each financial aid applicant.
  2. Conducts verification of student and parent application data in compliance with federal criteria.
  3. Determines the types and amounts of financial aid to be awarded through the packaging process according to federal, state and institutional requirements. Monitors individual student awards. Resolves data conflicts and over awards.
  4. Works with Financial Aid Coordinator on individual student appeals concerning eligibility. Utilizes professional judgment to adjust a student's eligibility based on documented mitigating circumstances in accordance with federal statutes. May refer complex eligibility situations to the Financial Aid Coordinator.
  5. Provides financial aid counseling to students and parents regarding all aspects of financial aid process. Makes necessary referrals to other student service offices.
  6. Provides support to students experiencing family, personal or economic crises which may impact school performance. Specific focus on working with special needs populations to identify unique needs and coordinate appropriate services.
  7. Monitors and evaluates satisfactory academic progress of students. Assists Financial Aid Coordinator with adjudication of student appeals relating to academic progress.
  8. Interacts with appropriate outside entities in order to facilitate the student eligibility process.
  9. Participates in the development of institutional financial aid policies and procedures that will positively impact efficiency and quality of service provided.
  10. Maintains appropriate documentation via data entry system.
  11. Participatse in annual training and professional organizations to keep abreast of new information and program changes to be implemented.
  12. Performs other duties as assigned.

WORK ENVIRONMENT:

Work is typically performed in an office environment. Extensive use of computer requires long periods of sitting at a desk and reviewing student files. During peak periods incumbents will typically work extended hours, including some weekends.

PHYSICAL REQUIREMENTS:

Physical exertion is not a normal activity of this position.

MINIMUM QUALIFICATIONS:

Bachelor's degree in Business Administration, Education, Computer Science, Social Science or related field. Experience performing the duties of this job may substitute for the degree requirement on a year for year basis.

Demonstrated experience in student financial aid directly related to financial aid counseling, eligibility determination, need analysis, verification and packaging required. Experience with personal computers and on-line data systems required.

KNOWLEDGE, SKILLS AND ABILITIES:

Working knowledge of federal financial aid programs and supporting regulations.

Working knowledge of Title IV program fund regulations.

Working knowledge of U.S. Department of Education rules and regulations.

Working knowledge of current tax forms, regulations and the implications of such regulations on financial aid.

Skill in researching regulatory information and resolving complex financial questions.

Skill in operating a computer and various supporting software packages.

Skill in computing complex mathematical formulas.

Ability to defuse difficult, angry, or emotional situations with students and/or parents.

Ability to prioritize and manage a significant caseload.

Ability to operate a variety of office equipment.

Ability to interpret and explain regulatory information related to the financial aid process.

Ability to work independently.

Ability to effectively communicate in oral and written form.

Est. 3/02