Classification Description

TITLE: Veterans Resource Center Specialist

CLASS: Academic Professional




The Veterans Resource Center Specialist provides coordination and oversight of activities associated with general or special services Resource Centers. Incumbents work independently in developing and implementing programs or activities for students using the Resource Center. The Veterans Resource Center Specialist leads student workers, coordinates activities, identifies appropriate tools and resources for the Resource Center, plans and facilitates workshops and provides Veteran student support as needed.


  1. Coordinates and facilitates activities for the VRC at an assigned campus. Develops and implements marketing strategies for services provided by the Center. Collects and evaluates data on Resource Center usage. Develops and implements changes based on changing student needs.
  2. Identifies current resource materials, both written and computerized, for inclusion in the Center.  Purchases materials as needed and ensures materials are current.  Ensures computer hardware and software is operable.
  3. Designs and facilitates workshops focused on such areas as working with the veteran student populations in a college environment.  Works on the oversight of the campus Veterans Task force and on retention strategies with the faculty and staff.  Delivers presentations to classes and external stakeholders as requested.
  4. Assists students in removing barriers to their education.  Fosters relationships with community and state agencies as well as other college resources.  Refers students to available services for further assistance.
  5. Assists with the hire process via the ASPCC funded veteran advocate positions.
  6. Helps veteran students transition into the higher education environment.
  7. May provide case management and academic advising.
  8. Participates in problem solving issues between students, instructors and/or counselors/advisors.  Facilitates student transition into the college environment.
  9. Initiates and coordinates the development of grant proposals and solicits donations that support the goals of the Resource Center.
  10. Serves as liaison to community and regional organizations that can contribute to the goals of the VRC.
  11. Performs other related duties as assigned.


Work is performed in an office environment.  Occasional lifting of catalogs or marketing materials that may weigh up to 50 pounds, some extended periods of sitting at a computer required.


Bachelor’s degree in Education, Liberal Arts, Psychology, Social Science, related field or equivalent experience such as that gained by service in the military.

Two years of experience working in a student support environment, and designing and facilitating training for a diverse audience.  Experience working with veteran student populations and understanding of military resources available to Veterans.


Knowledge of:

  • Effective marketing techniques;
  • Portland Community College programs;
  • General college policies and procedures.

Skills in:

  • Effective office management;
  • Evaluating transcripts and graduation petitions as needed;
  • Design, write and edit promotional materials.

Ability to:

  • Coordinate and oversee an office environment;  
  • Operate a computer and various supporting software packages;
  • Develop and facilitate effective training workshops;
  • Operate a variety of office equipment;
  • Work with an ethnically and culturally diverse student population;
  • Effectively communicate in oral and written form.

REVISED: 06/2014

REVISED: 06/06/11