Portland Community College | Portland, Oregon


TITLE: Student Conduct and Retention Coordinator

CLASS: Academic Professional





This position coordinates the campus response to students of concern, students accused of conduct violations and students on academic probation. This position also assumes a leadership role in the development and implementation of district-wide college policies, procedures, training and education related to student behavior and academic performance issues.

This position reports to the Dean of Student Development or designee, and works closely with the appropriate personnel in determining an effective response, consistent with appropriate laws and college policies. This position may also assist the Dean or designee with other retention initiatives, and with student grievances, complaints and problem-solving.

PRINCIPAL ACCOUNTABILITIES (Includes some or all of the following)

  1. Receives and reviews reports on students of concern and alleged violations of the PCC Code of Student Conduct. Carries out initial research and creates file or report in the student conduct/behavioral intervention database (Maxient software).
  2. Consults with the Dean of Student Development Office, Public Safety, Counseling, Disability Services, and other appropriate college staff members to identify possible interventions or responses. Manages and coordinates the campus Behavior Intervention Team (BIT) designed to address students of concern in the areas of health and safety.
  3. Develops an intervention/response plan and coordinates the implementation of the plan through completion. This may involve referring students to appropriate services, both on and off campus. Identifies community resources and establishes collaborative partnerships.
  4. Carries out investigation of alleged conduct violations in accordance with the PCC Code of Student Conduct procedures. Makes case decisions and communicates decisions and sanctions to students in consultation with the Dean of Student Development or designee.
  5. Compiles and maintains data on student cases; generates and disseminates reports on all case activity. Reviews and analyzes data to make informed decisions and recommendations regarding programming, policies and procedures.
  6. Guides efforts, along with district leadership team, to develop and strengthen policy, procedures, compliance, and programming related to student behavioral issues. Remains current on legal and policy issues, as well as emergent and best practices in the field.
  7. Coordinates retention strategies and case management for students on academic probation. This may include such activities as using case management software to gather data, collection of learning contracts and academic success plans for Advisors and Counselors, using risk assessment protocols to classify students, and initiating case management strategies and proactive communication for each group.
  8. Develops and delivers training and information to faculty and staff on strategies helpful to students of concern, students who are on academic probation, and related topics, such as classroom management. Assists staff in designing materials to support success. Consults with faculty and staff about individual student situations.
  9. Educates students about behavioral expectations, college policies and procedures and appropriate means of conflict resolution. Facilitates group information and skill building workshops. May develop and deliver classroom instruction on college success.
  10. Assists with other retention initiatives, such as proactive academic interventions for students referred by faculty, dissemination of student engagement survey findings, etc.
  11. Assists with reviewing student grievances and complaints and follows up with the appropriate division deans and department chairs.  Assists students with problem-solving and dealing with the barriers to attending and succeeding in program completion.
  12. Performs other duties as assigned.


Work is performed primarily in an office environment. Occasional evening and weekend hours may be required.


Most job time spent sitting with occasional walking, lifting, and guiding, and/or carrying of lightweight materials or equipment.


Masters degree in Education, Psychology, Social Science, Counseling, Student Development, Higher Education Administration, Social Work, or similar discipline. Related experience may substitute for the degree requirement on a year-for-year basis.

Demonstrated experience (at least two years of full-time experience) in behavioral counseling, mental health, college counseling, residential life, college judicial services, or related experience in a postsecondary environment.


Knowledge of effective case management techniques.

Knowledge of college policies and procedures for dealing with at-risk students and conduct cases.

Knowledge of services provided by various community-based organizations.

Knowledge of student development and student retention theories.

Skill in problem-solving, mediation, and conflict resolution techniques.

Skill in operation of a computer and various supporting software packages.

Skill in gathering data and assessing outcomes.

Skill in dealing with students in crisis.

Ability to work with an ethnically and culturally diverse population.

Ability to effectively communicate in oral and written form.

Ability to prioritize and manage multiple tasks.

Ability to solve problems and work collaboratively with colleagues to do so.

Ability to develop and carry out training and teaching college success strategies.

NEW: 2011