Workshop: Accelerated Supervisory

Registration

  • Date/Time: 4 Tuesdays:  March 4, March 11, March 18 and March 25; $495; 8:30 am - 12:30 pm.
  • Cost: $495 per person
  • To register:
    1. Visit Non-Credit Registration and create a new account.
      For Application Type, choose Non Credit - CEU/CED. Returning PCC Students can skip this step.
    2. Register for your course online using MyPCC. Note these numbers CEU 3432 CRN 18943
    For questions regarding this program, email professional.training@pcc.edu or call 971-722-6686.

Role of the Supervisor

Too often competent workers are placed into supervisory roles with little practical training and coaching. This course guides participants toward a constructive philosophy and approach to supervision that is a foundation for supervisory effectiveness and development.  Participants begin to build key skills and practices that ensure success.  Designed to help participants understand and accomplish the actions and adopt the attitudes required for successful supervision, this program provides a model of supervisory skills and practices that may be applied to a wide variety of supervisory settings. 

What Will Participants Learn?
  • Recognize key responsibilities of supervisors
  • Identify individual supervisory styles and understand style implications
  • Align time, energy, and attitude to best fit supervisory responsibilities
  • Balance control responsibilities with positive human relations
What Topics are Covered?
  • Adopting a supervisory perspective
  • Establishing yourself as a legitimate and respected supervisor
  • The importance of balancing productivity and employee satisfaction
  • Tips for handling supervisory pressures and stresses
  • Effectively communicating with and engaging key people
  • Different supervisory styles: pros and cons

Communication Strategies

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

A major goal of this workshop is to help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace, and in life.

What Will Participants Learn?
  • Identify common communication problems that may be holding you back
  • Develop skills to ask questions that give you information you need
  • Learn what your non-verbal messages are telling others
  • Develop skills in listening actively and empathetically to others
  • Enhance your ability to handle difficult situations
  • Deal with situations assertively
What Topics are Covered?
  • Creating positive relationships
  • Growing our self-awareness
  • Communication basics and barriers
  • Asking questions and listening skills
  • Body language
  • Communication styles
  • Creating a positive self-image
  • Frame of reference
  • Techniques for the workplace
  • Assertiveness

Conflict Resolution: Getting Along in the Workplace

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.

What Will Participants Learn?
  • What conflict is and how it can escalate.
  • The types of conflict and the stages of conflict.
  • The five most common conflict resolution styles and when to use them.
  • How to increase positive information flow through non-verbal and verbal communication skills.
  • Effective techniques for intervention strategies.
  • Ways to manage conflicts to enhance productivity and performance.
What Topics are Covered?
  • Defining conflict and types of conflict
  • Spontaneous and reflective action
  • The Johari window
  • Stages of conflict
  • Conflict resolution style questionnaire
  • The role of communication in conflict resolution (including information on active listening, paraphrasing, asking questions, and body language)
  • The conflict/opportunity test
  • Conflict and its resolution
  • Helping others through conflict

Motivation Training: Motivating Your Workforce

It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This workshop will help supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.
What Will Participants Learn?
  • Identify what motivation is
  • Describe common motivational theories and how to apply them
  • Learn when to use different kinds of motivators
  • Create a motivational climate
  • Design a motivating job
What Topics are Covered?
  • What is motivation?
  • Supervising and motivation
  • Motivational theories
  • Setting goals
  • The role of values
  • Creating a motivational climate
  • Applying your skills