Portland Community College | Portland, Oregon

Course Number:
OS 251
Course Title:
Virtual Office Concepts
Credit Hours:
Lecture Hours:
Lecture/Lab Hours:
Lab Hours:
Special Fee:

Course Description

Introduces the concepts and skills needed to become a successful virtual assistant. Covers time management, business relationships, telephone techniques, telecommuting, ethics, conflicts, stress management, separating home and office life, networking with other virtual assistants, virtual assistant associations, conducting virtual meetings, legal requirements, insurance issues, negotiating contracts, and creating business webpage and electronic portfolio. Prerequisites: OS 250 or instructor permission. Recommended: CAS 111D. Audit available.

Intended Outcomes for the course

  • Utilize the knowledge, concepts, and tools to become a successful virtual assistant
  • Apply time management skills to effectively manage their business and family life
  • Utilize professional ethics and conflict management skills to effectively manage a business.
  • Establish networking connections with other virtual assistants and professional organizations
  • Identify essential legal documentation and insurance requirements for a virtual assistant

Outcome Assessment Strategies

Grading of this class will be based on completion of project(s). May also include objective examinations or other assessment methods.

Course Content (Themes, Concepts, Issues and Skills)

  • Business relationships
  • Networking
  • Professional Development
  • Legal and Insurance Requirements


  • Apply time management techniques
  • Develop business relationships
  • Develop telephone techniques
  • Utilize telecommuting
  • Develop professional ethics
  • Resolve conflicts
  • Practice stress management techniques
  • Separate home/business life
  • Establish a network with other virtual assistants
  • Connect with virtual assistant associations
  • Conduct virtual meetings
  • Examine Insurance issues
  • Identify legal requirements