Course Content and Outcome Guide for OS 245
- Date:
- 22-JUL-2009
- Posted by:
- Michael Passalacqua
- Course Number:
- OS 245
- Course Title:
- Office Systems and Procedures
- Credit Hours:
- 4
- Lecture hours:
- 30
- Lecture/Lab hours:
- 20
- Lab hours:
- 0
- Special Fee:
- $6
Course Description
Office Systems and Procedures Develop the skills of an administrative professional for current business practices. Use computer technology for task such as scheduling, e-mail, and faxing. Develop communication skills, telephone techniques, problem solving and analytical abilities. Analyze current trends in workplace ethics and the multi-cultural workplace. Organize and prioritize office work. Develop workplace readiness and apply job search skills for current job market. Prequisites: CAS 216 and OS 120.Intended Outcomes for the course
- 1. Perform the duties of administrative assistant.
- 2. Use critical thinking skills to independently produce office documents.
- 3. Efficiently manage multiple tasks of an administrative assistant.
Outcome Assessment Strategies
A letter grade will be issued for this course. Assessment tasks may include:
- Performance Tests
- Job Shadow
- Integrated Activity Team Project
- Objective Tests
- Simulation Project
Course Content (Themes, Concepts, Issues and Skills)
Themes, Concepts, Issues
- Changing office environment
- Planning a career
- Office equipment
- Computer hardware/software
- Communicating effectively
- Ethics in business
- Office communications
- Meetings, Conferences, Travel
- Mail management
Competencies, Skills
- Use software applications efficiently
- Develop schedules
- Use E-mail
- Operate Fax and Copy Machines
- Develop telephone techniques
- Develop communication skills
- Organize office work
- Prioritize office work
- Develop job search skills
- Develop business ethics
- Plan meetings and conferences
- Make travel arrangements
- Identify office mail-handling options
- Practice time and stress management
- Use the Internet