Portland Community College | Portland, Oregon

Course Number:
OS 245
Course Title:
Office Systems and Procedures
Credit Hours:
Lecture Hours:
Lecture/Lab Hours:
Lab Hours:
Special Fee:

Course Description

Develops the skills of an administrative professional for current business practices. Uses computer technology for tasks such as scheduling, email, and faxing. Develops communication, organization and prioritizing skills, telephone techniques, problem solving, and analytical abilities. Analyzes current trends in workplace ethics and the multi-cultural workplace. Develops workplace readiness and applies job search skills for current job market. Prerequisites: CAS 216 and OS 220. Audit available.

Intended Outcomes for the course

  • Perform the duties of administrative assistant.
  • Use critical thinking skills to independently produce office documents.
  • Efficiently manage multiple tasks of an administrative assistant.

Outcome Assessment Strategies

A letter grade will be issued for this course. Assessment tasks may include:

  •  Performance Tests
  • Job Shadow
  • Integrated Activity Team Project
  • Objective Tests
  • Simulation Project

Course Content (Themes, Concepts, Issues and Skills)

Themes, Concepts, Issues

  •  Changing office environment
  • Planning a career
  • Office equipment
  • Computer hardware/software
  • Communicating effectively
  • Ethics in business
  • Office communications
  • Meetings, Conferences, Travel
  • Mail management


Competencies, Skills 

  •  Use software applications efficiently
  • Develop schedules
  • Use E-mail
  • Operate Fax and Copy Machines
  • Develop telephone techniques
  • Develop communication skills
  • Organize office work
  • Prioritize office work
  • Develop job search skills
  • Develop business ethics
  • Plan meetings and conferences
  • Make travel arrangements
  • Identify office mail-handling options
  • Practice time and stress management
  • Use the Internet