PCC/ CCOG / MSD

Course Content and Outcome Guide for MSD 157

Course Number:
MSD 157
Course Title:
Conflict Management
Credit Hours:
1
Lecture Hours:
10
Lecture/Lab Hours:
0
Lab Hours:
0
Special Fee:
 

Course Description

Examines various strategies to strengthen organizational efficiency by facilitating effective work relationships and conflict resolution. Explores common causes of conflict in a diverse workplace environment and successful approaches supporting a negotiation philosophy. Includes uncovering hidden agendas, maintaining respectful relationships, and fixing problems using objective criteria. Audit available.

Addendum to Course Description

Examines the dispute resolution and communication tools necessary to create and maintain rewarding workplace and personal relationships. Focuses on straight talk, uncovering hidden agendas and resolving conflict in ways that maintain respectful relationships and support for professional success. Explores learning to disagree without being disagreeable, exploring rather than debating, building relationships, and fixing problems without fixing blame.

Intended Outcomes for the course

Upon successful completion students should be able to:
1. Apply an understanding of conflict styles to facilitate effective workplace relationships. 
2. Utilize negotiation strategies to resolve conflicts in a diverse workplace environment. 

Outcome Assessment Strategies

·        Various individual and/or group skill-building activities such as case studies, or other exercises geared toward critical analysis of course concepts.

·        Written assignments or oral reports designed to integrate course material into personal experience or experiences of others.

·        Exams comprised of essay and/or objective questions, or complete an individual and/or team project or paper, which requires integration, application, and critical examination of course concepts, issues, and themes.

Course Content (Themes, Concepts, Issues and Skills)

COMPETENCIES/SKILLS:

Prepare problem statements

Recognize common causes of conflict

Principles of negotiation

Identifying hidden agendas

Building respectful relationships

Interest based negotiations

Collaboration

Compromise

Accommodation

Competition

Withdrawal

Disagree without being disagreeable

Explore rather than debate

Fix problems without fixing blame

Refocus discussions

Deal with confrontation

 
CONCEPTS, THEMES, ISSUES:

General Concepts: 

Dispute resolution

Hidden agendas

Respectful relationships

Learning to disagree

Building relationships

Confrontation

Interest-based negotiation

Soft, hard, and principled negotiation

Collaboration

Compromise

Accommodation

Competition

Withdrawal

Themes 

Skill based strategies help resolve conflicts

Principled negotiation builds positive relationships

Issues

Reaching win-win resolution as preferred settlement

Preserving/building relationships while solving problems