Course Content and Outcome Guide for MA 125
- Posted by:
- Jin Kim
- Course Number:
- MA 125
- Course Title:
- Administrative Directed Prac
- Credit Hours:
- Lecture hours:
- Lecture/Lab hours:
- Lab hours:
- Special Fee:
Course DescriptionDevelop proficiency in administrative duties and other office management tasks in a medical clinic/physician office setting. Department permission required.
Course Activities and Design
Students are assigned to one office during the second term of the Medical Assistant program. The assignment in each office is for an eight-week rotation. The offices are selected by the course instructor. Insofar as possible, student requests for assignment will be taken into consideration. Office assignment will be scheduled for one eight-hour shift per week in accordance with the program schedule. Hours of assignment are based on office requirements and will be indicated on a schedule published by the course instructor.
Students are required to wear uniforms conforming to the requirements set forth by the PCC Medical Assisting Program. Apparel should consist of a navy blue lab jacket with a name badge, radiation badge, a white uniform (top and pants or dress) and white duty shoes. These items are purchased by the student in accordance with the guidelines provided by the course instructor.
Outcome Assessment Strategies
Student performance is evaluated by the supervisor to whom the student is assigned at the medical office.
The grading system utilized for the course is “Pass” or “No Pass”. In order to receive a “Pass” grade, the student must:
1. Satisfactorily complete the objectives listed for the administrative Medical Office Assistant.
2. Receive satisfactory evaluations from each of the work area supervisors.
3. Complete all of the time assigned. (64 hours)
INSTRUCTIONAL GOALS & OBJECTIVES
Course Content (Themes, Concepts, Issues and Skills)
The goals are to enable the student to:
1. Gain actual experience in physician’s office.
2. Make the transition from theory to practice as an administrative medical assistant, under the close supervision of experienced practitioners.
3. Gain direct experience working with experienced office personnel in the administrative portion of a medical office.
4. Observe working relationships in the medical office.
Specific objectives are contained in a separate handout which adheres to the following course outline.
1.1 Listen and observe - students will gain experience in properly listening and observing all aspects of the medical practice.
1.2 Interview Techniques - students will use all aspects of the interviewing process, written and oral
1.3 Telephone Techniques - students will use proper telephone techinique in the medical office
1.4 Understand and prepare communication - Students will communicate professionally and understand what needs to be prepared in order to do so
1.5 Use medical terminology -students will use medical terminology in all aspects of the medical office
1.6 Show empathy and impartiality - students will deal with all patients with empathy and impartiality
1.7 Transmit information - students will transmit information in a confidential and professional manner
1.8 Recognize verbal and non-verbal communication - students will utilize their skills in recognizing verbal and non verbal communication
2.0 MANAGE FINANCES
2.1 Manual bookkeeping systems - Students will access manual bookkeeping systems and utilize them professionally and correctly
2.2 ICD-9-CM Coding system - students will use the ICD9 manual or electronic coding systems to access codes.
2.3 CPT Coding system - students will use the CPT or manual electronic coding systems to access codes.
2.4 Third party guidelines - Student will observe the proper usage of third party guidelines
2.5 Accounts receivable - students will observe the billing office and visually see how accounts are sent through the system.
2.6 Accounts payable - students will observe the billing office and visually see how accounts are sent through the system.
2.7 Maintain records - students will maintain all patient medical records that they are instructed to.
2.8 Employee payroll - students will observe payroll processes
3.0 MANAGE THE OFFICE
3.1 Office maintenance - students will do general office maintenance
3.2 Equipment safety - students will abide by all safety rules and regulations regarding equipment
3.3 Inventory - students will observe and maintain how inventory is structured and organized.
3.4 Time management - students will observe and learn time management when scheduling patient appointments
3.5 Current health care issues - students will observe and maintain current health care issues.
4.0 ADMINISTRATIVE DUTIES
4.1 Secretarial skills - students will observe and participate in secretarial skills
4.2 Scheduling appointments - students will manually and electronically schedule patient appointments
4.3 Maintain medical records- students will maintain patient medical records
4.4 Computer concepts - students will learn general medical office computer concepts.
4.5 Transcription - students will observe and perform transcription duties
4.6 Patient resource information - students will maintain and understand patient resource information
4.7 Manage physician’s schedule - students will maintain a physicians schedule
4.8 Release of information - students will maintain release of information from patients
4.9 Office policies and procedures - students will observe and abide by all office policies and procedures
4.10 Instruct patient - students will instruct patients with multiple pathways and organizational tools