Course Content and Outcome Guide for FP 210

Course Number:
FP 210
Course Title:
Multicultural Strat for FF
Credit Hours:
Lecture Hours:
Lecture/Lab Hours:
Lab Hours:
Special Fee:

Course Description

Provides familiarization with communication styles, customs, language and behavior patterns of various cultures, ethnic groups and non-traditional populations as employed by and encountered by the fire service and other emergency service professions. Audit available.

Addendum to Course Description

This course is designed to give students a basic overview on the
history and impact of prejudice, discrimination and racism within the
fire service. Students will learn the importance of relating to their coworkers
and all segments of the communities they serve in a fair and
unbiased manner. The fire service in the United States is a
microcosm of American society and is becoming more multicultural
in its workforce make-up. Progressive and responsive fire
departments recognize the value to educate and train their
personnel to be culturally competent, value cultural differences and
acquire cross-cultural skills. They realize this is an on-going process
which requires being open to new paradigms because of changing

Intended Outcomes for the course

• Work in the changing fire department which is a microcosm of
• Use effective recruitment, retention, and promotion strategies in fire
• Utilize effective multicultural awareness training methods in fire
• Communication effectively with firefighters in the workplace and
while providing service delivery in multicultural communities.
• Provide a positive public safety approach to specific cultures.
• Differentiate between the firefighter image and cultural sensitivity.
• Demonstrate firefighter professionalism and leadership in a diverse
• Provide culturally sensitive emergency service as it relates to
Homeland Security and Disaster Preparedness.

Course Activities and Design

The material in this course will be presented in a lecture,
demonstration and discussion format. Other instructional methods
including guest speakers, research papers, book and journal article
reviews, written and oral reports, table top simulations,
demonstrations, and audio and visual presentations may be

Outcome Assessment Strategies

At the beginning of the course, the instructor will detail the methods
used to assess student performance and progress, as well as the
criteria for the student€™s final grade. Methods of assessment will
include the following; examinations, quizzes, an interview
assignment report, research papers, class participation, oral
presentations and group activities.

Course Content (Themes, Concepts, Issues and Skills)

This course will address topics that include, but are not limited to:
• The changing fire department which is a microcosm of society.
• Multicultural representation in the fire service: recruitment,
retention and promotion.
• Protected and non-protected class status, Civil rights Act, ADA,
Sexual Harassment and EEOC.
• Male, female, sexual orientation, gay, lesbian, bisexual, and
transgender issues.
• Communication and cross-cultural communication.
• Public safety contact with Asian/Pacific Americans.
• Public safety contact with African Americans.
• Public safety contact with European Americans.
• Public safety contact with Latino/Hispanic Americans.
• Public safety contact with Arab Americans and other Middle
Eastern groups.
• Public safety contact with American Indians.
• Public safety contact with Class stratification, Homeless and
Emotionally/Mentally Ill persons.
• Firefighter image and cultural sensitivity.
• Leadership, professionalism and using the CARE Approach
(Compassionate, Attentive, Responsive and Eclectic) concept in
problem solving strategies in a diverse workforce, society and
• Firefighters€™ role with Homeland Security and Disaster