Portland Community College | Portland, Oregon

Course Number:
ETC 203
Course Title:
Tactical Dispatching for High Risk Incidents
Credit Hours:
Lecture Hours:
Lecture/Lab Hours:
Lab Hours:
Special Fee:

Course Description

Introduces the concept of Tactical Dispatching, which involves high risk/low frequency crimes and situations such as kidnappings, hostage situations, and suicidal or mentally unstable callers. Prerequisite ETC 104. Audit Available.

Addendum to Course Description

State or national certification as an Emergency Telecommunicator may substitute for prerequisites.

Intended Outcomes for the course

Upon successful completion students should be able to:

 Define and identify high risk/low frequency situations faced by emergency services agencies in order to follow appropriate protocols for such situations.
 Apply call taking and dispatching performance based on the Department of Public Safety Standards and Training guidelines for dealing
with high risk situations.
 Communicate effectively with callers in crisis, using appropriate calming techniques to assess situation and complete call.

Course Activities and Design

Application of principles and philosophy of dealing with crisis, through discussion and role-playing.

Scenarios of high risk situations.

Practical application of written procedures and protocols.

Outcome Assessment Strategies

Demonstration of techniques for dealing with individual in high stress situations.

Student self evaluation.

Instructor verbal feedback

Written materials which may include essay, research or web searches

Course Content (Themes, Concepts, Issues and Skills)

Course Content:
Acceptable practices currently considered the standard in emergency services professions, based upon state of Oregon and agency specific procedures and protocols.
Themes, Concepts, and Issues:
Immediate crisis intervention
Calming those involved in high risk incidents
Responsibilities and liabilities
Creating a €œsafe€ response environment
Developing working relationships with victims and responders
Communication under stress
Empathy without sympathy
Assessment and evaluation