PCC/ CCOG / ETC

Course Content and Outcome Guide for ETC 124

Course Number:
ETC 124
Course Title:
Radio Comm Lab
Credit Hours:
1
Lecture Hours:
0
Lecture/Lab Hours:
20
Lab Hours:
0
Special Fee:
 

Course Description

Integrates practice of communication via two-way radio. Continues developing multi-tasking skills, accurate CAD documentation skills with information provided by field units and tracking field status over the radio. Prerequisites: ETC 110. Audit available.

Intended Outcomes for the course

Upon successful completion students will be able to:

  • Interpret complex written information into short, concise verbal broadcasts.
  • Use radio transmissions and CAD to accurately track field unit status
  • Transmit calls for service to field units utilizing appropriate terminology
  • Control radio traffic while dispatching and receiving information
  • Correctly document information provided by field units

Course Activities and Design

  • Role-play using both phone and radio systems. Special emphasis will be placed upon the communication between call taker and customer.
  • Discuss and critique of specific incidents and situations.
  • Problem-solving using activities involving difficult situations.
  • Locate and apply specific procedures and protocols to incidents in an appropriate manner.
  • Navigate the computer aided dispatching system to successfully manipulate the call entry screen, pending call screen and unit screen
  • Assign appropriate units to pending calls
  • Coordinate simultaneous conversations by both radio and telephone.
  • Monitor and direct multiple units by radio and track status on all on duty responders.
  • Apply policies and procedures to the handling of calls and complex situations
  • Prioritize calls and determine response based on available resources

Outcome Assessment Strategies

Outcome Assessment:

  • Practical CAD based exercises and exams using Daily Observation
  • Reports (DORs), and Fire, Medical and Law Evaluation Forms.
  • Written exams and quizzes
  • In class and take-home assignments and exercises

Related Instruction

Computation
Hours: 8

Course Outcome: Copy from the CCOG the outcome(s) which is associated with computation.

  • Interpret complex written information into short, concise verbal broadcasts.
  • Use radio transmissions and CAD to accurately track field unit status
  • Transmit calls for service to field units utilizing appropriate terminology
  • Control radio traffic while dispatching and receiving information

Content (Activities, Skills, Concepts, etc.): provide details or specifics

  • Problem-solving using activities involving difficult situations.
  • Locate and apply specific procedures and protocols to incidents in an appropriate manner.
  • Navigate the computer aided dispatching system to successfully manipulate the call entry screen, pending call screen and unit screen
  • Assign appropriate units to pending calls
  • Monitor and direct multiple units by radio and track status on all on duty responders.
  • Apply policies and procedures to the handling of calls and complex situations
  • Prioritize calls and determine response based on available resources

Communication
Hours: 10

Course Outcome: Copy from the CCOG the outcome(s) which is associated with communication.

  • Interpret complex written information into short, concise verbal broadcasts.
  • Use radio transmissions and CAD to accurately track field unit status
  • Transmit calls for service to field units utilizing appropriate terminology
  • Control radio traffic while dispatching and receiving information
     

Content (Activities, Skills, Concepts, etc.): provide details or specifics

  • Role-play using both phone and radio systems. Special emphasis will be placed upon the communication between call taker and customer.
  • Discuss and critique of specific incidents and situations.
  • Problem-solving using activities involving difficult situations.
  • Coordinate simultaneous conversations by both radio and telephone.
  • Monitor and direct multiple units by radio and track status on all on duty responders.
  • Apply policies and procedures to the handling of calls and complex situations
  • Prioritize calls and determine response based on available resources
    .

Human Relations
Hours: 8

Course Outcome: Copy from the CCOG the outcome(s) which is associated with human relations.

  • Interpret complex written information into short, concise verbal broadcasts.
  • Use radio transmissions and CAD to accurately track field unit status
  • Transmit calls for service to field units utilizing appropriate terminology
  • Control radio traffic while dispatching and receiving information
  • Correctly document information provided by field units

Content (Activities, Skills, Concepts, etc.): provide details or specifics

  • Role-play using both phone and radio systems. Special emphasis will be placed upon thecommunication between call taker and customer.
  • Discuss and critique of specific incidents and situations.
  • Problem-solving using activities involving difficult situations.
  • Assign appropriate units to pending calls
  • Coordinate simultaneous conversations by both radio and telephone.
  • Monitor and direct multiple units by radio and track status on all on duty responders.
  • Apply policies and procedures to the handling of calls and complex situations
  • Prioritize calls and determine response based on available resources