PCC/ CCOG / ETC

Course Content and Outcome Guide for ETC 108

Course Number:
ETC 108
Course Title:
Intro to CAD
Credit Hours:
2
Lecture Hours:
0
Lecture/Lab Hours:
40
Lab Hours:
0
Special Fee:
 

Course Description

Develops keyboarding skills using Computer Aided Dispatching based upon information received through various media, but most often aurally. Includes a variety of audio recordings, dictation and role-play to record emergency response information in a computer program and with a variety of software applications, including Word, Excel, Criticall and Computer-Aided Dispatch. Required keyboarding speed of at least 25 wpm. Audit available.

Intended Outcomes for the course

Upon successful completion students will be able to:

  • Record, interpret and encapsulate information received primarily via verbal communication accurately using a computer keyboard.
  • Enter data into a computer-aided dispatch system, in an accurate and efficient manner, utilizing established rules and procedures.
  • Recognize and utilize standard police terminology in obtaining and relaying information.
  • Navigate the computer aided dispatching system to successfully manipulate the call entry screen, pending call screen and unit screen

Related Instruction

Computation
Hours: 4

Outcomes:

  • Record, interpret and encapsulate information received primarily via verbal communication accurately using a computer keyboard.
  • Enter data into a computer-aided dispatch system, in an accurate and efficient manner, utilizing established rules and procedures.
  • Recognize and utilize standard police terminology in obtaining and relaying information.
  • Navigate the computer aided dispatching system to successfully manipulate the call entry screen, pending call screen and unit screen
     

Activities:


Content (Activities, Skills, Concepts, etc.): provide details or specifics

Students will:

  • Utilize Military (24 hour) time format in all time references, written and verbal.
  • Obtain critical information within 60 seconds of receiving or initiating a call and input data into computer-aided dispatch (CAD) program.
  • Express physical identifiers, height, weight, age, etc. using either specific data or estimates and ranges.
  • Identify specific individuals, vehicles, or objects based upon various types of numeric identification, such as, ID numbers, licenses, serial numbers or other forms of identification.
  • Practice €œsplit-ear€ listening, sorting and recording simultaneous bits of information from multiple sources, including numbers, letters and words, and maintaining a high degree of accuracy.
  • Apply formats to express specific data in as concise and accurate manner as possible.

Communication
Hours: 8

Outcomes:

  • Record, interpret and encapsulate information received primarily via verbal communication accurately using a computer keyboard.
  • Enter data into a computer-aided dispatch system, in an accurate and efficient manner, utilizing established rules and procedures.
  • Recognize and utilize standard police terminology in obtaining and relaying information.
  • Navigate the computer aided dispatching system to successfully manipulate the call entry screen, pending call screen and unit screen

Activities:


Content (Activities, Skills, Concepts, etc.): provide details or specifics

Students will:

  • Receive direct instruction in coding, abbreviating and formatting information to meet requirements of CAD and established radio procedures.
  • Transfer information obtained aurally into computer forms using predetermined formats.
  • Obtaining information from audio recordings and document the information using various computer programs.
  • Gather critical and specific information from callers using various questioning techniques.
  • Relay information using proper order and format, in a brief and accurate manner.