PCC/ CCOG / DA

Course Content and Outcome Guide for DA 150

Date:
17-NOV-2011
Posted by:
Curriculum Office
Course Number:
DA 150
Course Title:
Dental Office Procedures I
Credit Hours:
2
Lecture hours:
20
Lecture/Lab hours:
0
Lab hours:
0
Special Fee:
 

Course Description

Overview of procedures associated with reception desk responsibilities and dental office management.

Addendum to Course Description

The course will be presented in a hybrid format, to include an online portion in addition to scheduled face to face meetings in both the computer lab and classroom setting.

Intended Outcomes for the course

1. Use desktop computers and software to carry out basic dental office procedures.     

2. Acquire knowledge, skills and qualities to perform the duties of a dental administrative assistant while functioning as a member of a dental office team.

Outcome Assessment Strategies

Outcomes Assessment Strategies
            1. Participate in online Discussions
            2. Complete online web presentations as assigned
            3. Complete laboratory projects as assigned
            4. Apply knowledge during classroom test examinations.

Course Content (Themes, Concepts, Issues and Skills)

Concepts, Themes and Issues
  • The business of dentistry
  • Management techniques
  • The dental assistant as office manager
  • The well-equipped dental office: computer, phones and fax
  • Office design
  • Common types of office correspondence
  • Third party reimbursement and billing procedure
  • Maintaining and storing medical/dental records
  • Appointment management systems
  • Bookkeeping and accounts receivable
  • Maintaining personnel records
 
Competencies and Skills
    1. Explain the concept of dentistry as a business.
    2. Describe the service concept.
    3. Differentiate between different styles of management.
    4. Describe the skills necessary for an effective office management plan.
    5. Explain the concept of patient’s rights.
    6. Identify the various types of correspondence used in a dental office and reproduce a variety of sample communications.
    7. Describe a variety of appointment management systems and demonstrate the ability to schedule appointments in the PCC Dental Clinic.
    8. Describe an accounts receivable/bookkeeping system and demonstrate the use of software to set up patient accounts.
    9. Describe common budgeting, banking and check writing procedures as they relate to dental practice bookkeeping.

Related Instruction

Computation
Hours: 10

Outcomes:
 
1. Use desktop computers and software to carry out basic dental office procedures.     

2. Acquire knowledge, skills and qualities to perform the duties of a dental administrative assistant while functioning as a member of a dental office team.

 
Activities:
 
Business and financial aspects of a dental office, including third party reimbursements.

Communication
Hours: 9

Outcomes:
 
1. Use desktop computers and software to carry out basic dental office procedures.     

2. Acquire knowledge, skills and qualities to perform the duties of a dental administrative assistant while functioning as a member of a dental office team.

 
Activities:
 
Scheduling/treatment planning. Dental Office Video Series Information Employer Interview Assignment.

Human Relations
Hours: 4

Outcomes:
 
1. Use desktop computers and software to carry out basic dental office procedures.     

2. Acquire knowledge, skills and qualities to perform the duties of a dental administrative assistant while functioning as a member of a dental office team.

 
Activities:
 
Small group collaborative computer activities that encourage active listening and inquiry skills utilizing information previously presented in DA 111.
Students view dental office video to analyze and compare industry and personnel practices in dental offices.