Portland Community College | Portland, Oregon

Course Number:
DA 150
Course Title:
Dental Office Procedures I
Credit Hours:
2
Lecture Hours:
20
Lecture/Lab Hours:
0
Lab Hours:
0
Special Fee:
 

Course Description

Provides an overview of procedures associated with reception desk responsibilities and dental office management. Prerequisites/concurrent: DA 112, DA 113, DA 122, DA 123, DA 132, DA 133, and DA 142.

Addendum to Course Description

The course will be presented in a hybrid format, to include an online portion in addition to scheduled face to face meetings in both the computer lab and classroom setting.

Intended Outcomes for the course

Upon completion of the course students should be able to:

  • Use desktop computers and software to carry out basic dental office procedures.     
  • Apply knowledge and skills to perform the duties of a dental administrative assistant while functioning as a member of a dental office team.

Outcome Assessment Strategies

Outcomes Assessment Strategies

            1. Participate in online Discussions

            2. Complete online web presentations 

            3. Complete laboratory projects

Course Content (Themes, Concepts, Issues and Skills)

Concepts, Themes and Issues

  • The business of dentistry
  • Management techniques
  • The dental assistant as office manager
  • The well-equipped dental office: computer, phones and fax
  • Office design
  • Common types of office correspondence
  • Third party reimbursement and billing procedure
  • Maintaining and storing medical/dental records
  • Appointment management systems
  • Bookkeeping and accounts receivable
  • Maintaining personnel records

Competencies and Skills

  1. Explain the concept of dentistry as a business.
  2. Describe the service concept.
  3. Differentiate between different styles of management.
  4. Describe the skills necessary for an effective office management plan.
  5. Explain the concept of patient€™s rights.
  6. Identify the various types of correspondence used in a dental office and reproduce a variety of sample communications.
  7. Describe a variety of appointment management systems and demonstrate the ability to schedule appointments in the PCC Dental Clinic.
  8. Describe an accounts receivable/bookkeeping system and demonstrate the use of software to set up patient accounts.
  9. Describe common budgeting, banking and check writing procedures as they relate to dental practice bookkeeping.

Related Instruction

Computation
Hours: 10

  • Use desktop computers and software to carry out basic dental office procedures.
  • Apply knowledge, skills, and qualities to perform the duties of a dental administrative assistant while functioning as a member of a dental office team.

Activities:

  • Complete business and financial aspects of a dental office using a dental financial database
  • Practice third party reimbursements.

Communication
Hours: 9

  • Use desktop computers and software to carry out basic dental office procedures.
  • Apply knowledge, skills, and qualities to perform the duties of a dental administrative assistant while functioning as a member of a dental office team.

Activities:

  • Learn and practice scheduling and treatment planning.
  • Complete the Dental Office Video Series Information Employer Interview Assignment.
  • Review websites specific to dental office practices and participate in peer to peer discussion using dental terminology.

Human Relations
Hours: 4

  • Use desktop computers and software to carry out basic dental office procedures.
  • Apply knowledge, skills, and qualities to perform the duties of a dental administrative assistant while functioning as a member of a dental office team.

Activities:

  • Small group collaborative computer activities that encourage active listening and inquiry skills.
  • Students view dental office video to analyze and compare industry and personnel practices in dental offices.
  • Study and discuss Patients' Rights and responsibilities in regard to dental treatment.
  • Explore management styles of both corporate and private offices in order to gain understanding of human dynamics with a variety of dental practices.