Course Content and Outcome Guide for BA 251
- Course Number:
- BA 251
- Course Title:
- Office Management
- Credit Hours:
- Lecture Hours:
- Lecture/Lab Hours:
- Lab Hours:
- Special Fee:
Course DescriptionIntroduces organizing, planning, leading, and controlling functions of an office and the resulting role and responsibilities of the office manager. Recommended: BA 206. Audit available.
Intended Outcomes for the course
Upon successful completion of Office Management, the student will be able to:
Ã½ Acquire the knowledge needed to perform the duties of an office manager.
Ã½ Communicate within a department and other departments using standard business terminology.
Outcome Assessment Strategies
Students may be expected to demonstrate knowledge of the concepts described in the required competencies by any combination of the following:
Ã½ Class participation
Ã½ Case study analysis
Ã½ Individual or group projects
Ã½ Other assessment techniques
Course Content (Themes, Concepts, Issues and Skills)
Themes, Concepts, Issues
Ã½ Responsibilities Competencies, Skills
Ã½ Identify the skills and competencies needed by an office manager.
Ã½ Recognize the nature and purpose of the office manager.
Ã½ Describe the process of selecting and orientating the office staff.
Ã½ Explore the aspects of training, appraising, and promoting office personnel.
Ã½ Describe the objective of office salary administration. Ã½ Explore labor-management relations in the office.
Ã½ Identify and describe the major office personnel problems.
Ã½ Cite the benefits to an organization that establishes a program of work standards.
Ã½ Describe several techniques used to improve office productivity.