Portland Community College | Portland, Oregon

Course Number:
BA 251
Course Title:
Office Management
Credit Hours:
Lecture Hours:
Lecture/Lab Hours:
Lab Hours:
Special Fee:

Course Description

Introduces organizing, planning, leading, and controlling functions of an office and the resulting role and responsibilities of the office manager. Prerequisites: WR 115, RD 115 and MTH 20 or equivalent placement test scores; and BA 101 or instructor permission. Recommended: BA 206. Audit available.

Intended Outcomes for the course

Upon successful completion of Office Management, the student will be able to:

ý Acquire the knowledge needed to perform the duties of an office manager.

ý Communicate within a department and other departments using standard business terminology.

Outcome Assessment Strategies

Students may be expected to demonstrate knowledge of the concepts described in the required competencies by any combination of the following:

ý Class participation

ý Homework

ý Case study analysis

ý Individual or group projects

ý Presentations

ý Examinations

ý Other assessment techniques

Course Content (Themes, Concepts, Issues and Skills)

Themes, Concepts, Issues

ý Planning

ý Controlling

ý Leading

ý Organizing

ý Responsibilities Competencies, Skills

ý Identify the skills and competencies needed by an office manager.

ý Recognize the nature and purpose of the office manager.

ý Describe the process of selecting and orientating the office staff.

ý Explore the aspects of training, appraising, and promoting office personnel.

ý Describe the objective of office salary administration. ý Explore labor-management relations in the office.

ý Identify and describe the major office personnel problems.

ý Cite the benefits to an organization that establishes a program of work standards.

ý Describe several techniques used to improve office productivity.