Portland Community College | Portland, Oregon

Course Number:
BA 205
Course Title:
Business Communication Using Technology
Credit Hours:
4
Lecture Hours:
40
Lecture/Lab Hours:
0
Lab Hours:
0
Special Fee:
 

Course Description

Focuses on using current technology to create, revise, and design business documents: letters, memos, e-mail, reports, minutes, simple instructions, and resumes. Incorporates the use of library and Internet resources to collect information. Includes oral presentations using technology presentation tools. Prerequisites: WR 115, RD 115 and MTH 20 or equivalent placement test scores. Recommended: BA 101 and WR 121, and computer literacy as demonstrated through completion of BA 131 or CAS 133. Audit available.

Intended Outcomes for the course

Upon completion of this course students will be able to

  1. Communicate personal and organizational information using standard business document formats and business presentation techniques and tools.
  2. Research, write, and edit business documents using on-line and library resources and business software applications common to the contemporary business environment.
  3. Identify and select appropriate technology, including social media and mobile computing, for business communication needs based on the message and audience.
  4. Work collaboratively with teams to communicate business information in a project environment.
  5. Create a resume and cover letter.
  6. Work cooperatively with business employees with diverse cultural backgrounds.


 


 


 

Outcome Assessment Strategies

Students will be expected to demonstrate knowledge of the concepts described in the required competencies by any combination of the following:

  • Participation in class activities
  • Composition of business documents
  • Development and delivery of presentations
  • Completion of assigned homework
  • Completion of assessment examinations

Course Content (Themes, Concepts, Issues and Skills)

Themes, Concepts, Issues
 

  1. Language usage skills including spelling, grammar, punctuation, and proofreading
  2. Memo, e-mail, letter, and report formats
  3. Research skills for printed and Internet sources
  4. Presentation skills
  5. Cultural diversity issues
  6. Employment communications
  7. Collaborative teamwork skills
  8. Listening skills
  9. Critical thinking skills in making ethical professional choices


Competencies, Skills
 

  1. Develop listening, speaking and writing skills for business communications.
  2. Determine the purpose of the communication and the intended audience.
  3. Organize information, plan, and compose the message.
  4. Use print or electronic references.
  5. Select and use appropriate technology to format and transmit messages.
  6. Prepare and deliver a presentation using technology.
  7. Develop an awareness of cultural diversity issues.

Related Instruction

Communication
Hours: 60

  1. Communicate personal and organizational information using standard business document formats and business presentation techniques and tools.
  2. Research, write, and edit business documents using on-line and library resources and business software applications common to the contemporary business environment.
  3. Identify and select appropriate technology, including social media and mobile computing, for business communication needs based on the message and audience.
  4. Work collaboratively with teams to communicate business information in a project environment.
  5. Create a resume and cover letter.

Students will:

  • Compose business documents
  • Develop and delivery of presentations
  • Complete assigned homework
  • Complete assessment examinations
  • Practice and improve language usage skills including spelling, grammar, punctuation, and proofreading
  • Develop memo, e-mail, letter, and report formats
  • Research skills for printed and Internet sources
  • Practice and improve presentation skills

Human Relations
Hours: 60

  1. Work collaboratively with teams to communicate business information in a project environment.
  2. Work cooperatively with business employees with diverse cultural backgrounds.

  • Students will learn about team concepts and cultural awareness through classroom presentations and group discussion
  • Students are required to be contributing members of a team research project that concludes with a team presentation
  • Students will schedule, organize and run team meetings using web conferencing tools or other technology
  • Students must anticipate, analyze and adapt to changing team dynamics and team goals to complete group project(s)
  • Students must demonstrate effective listening skills and an awareness and understanding of cultural differences through research projects and in-class discussion
  • Team building skills will be included in instructions and readings