PCC / Catalog / Management & Supervisory Devl / MSD 117

PCC Catalog

Management & Supervisory Devl

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MSD 117   Customer Relations
Credits: 3.00
Description: Examines the importance of organizational customer relations. Explores developing productive strategies for effective customer service. Includes analyzing customer needs, developing customer service policies, measuring customer satisfaction, listening skills, handling problems and concerns, building a team, and growing a business. Audit available.

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