PCC / Catalog / Emergency Dispatch Services / ETC 111

PCC Catalog

Emergency Dispatch Services

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ETC 111   Communication Center Operations - Intermediate Skills
Credits: 3.00
Description: Builds on skills learned in ETC 110 to provide practical experience for industry related multitasking, problem solving and customer service in a diverse market. Includes the use of the simulation lab, multi-line phones and radios and the application of policies, procedures and protocols. Prerequisite: ETC 110. Audit available.

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