PCC Catalog
Emergency Telecommunicator
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| ETC 111 Communication Center Operations - Intermediate Skills | |
| Credits: | 3.00 |
| Description: | Builds on skills learned in ETC 110 to provide practical experience for industry related multitasking, problem solving and customer service in a diverse market. Includes the use of the simulation lab, multi-line phones and radios and the application of policies, procedures and protocols. Prerequisite: ETC 110. Audit available. |
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